Windows 10: WTCAD Application crash when saving files

I keep getting this crash on one computer running Windows 10 x64. My laptop running the same program and same version of Windows runs fine. Here are the two errors generated:


Source
Watchtower CAD 3.1.010

Summary
Stopped working

Date
‎11/‎15/‎2019 5:24 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Watchtower\Watchtower CAD 3.1\WTCAD.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: WTCAD.exe
Application Version: 9.1.441.0
Application Timestamp: 5d7bcef6
Fault Module Name: OPENGL32.dll
Fault Module Version: 10.0.18362.387
Fault Module Timestamp: c7cf39ed
Exception Code: c0000005
Exception Offset: 00000000000d13aa
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: c5bd
Additional Information 2: c5bdaf9cf90ee0de39be7f5f2927f2bc
Additional Information 3: b2cf
Additional Information 4: b2cf17829896081b4237cb7b3ff90595

Extra information about the problem
Bucket ID: aefa41502370c16f3d3cfb68378aa527 (2106835150729553191)


I also get a more general message at the same time, although this is always listed first:


Application: WTCAD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFD502113AA


This always lists .NET Runtime as the source. Any ideas?

:)

 

Applications Crashing on Save As...

All of a sudden, I'm experiencing regular crashes in apps when performing a Save As... command. At first, it seemed random, but I'm now able to reproduce the problem regularly. Here are the steps:

• Launch Paint
• Select File > Save As...
• Add a new subfolder via Right-click > New... > Folder
• Open the new folder via Double-click
• Add a new subfolder via Right-Click...

Paint goes into a coma and eventually logs an error with Event ID #1002 (Application Hang).





This is just one example I'm able to reproduce. Other crashes occur regularly in any number of Microsoft or non-Microsoft apps, all seemingly linked to file saving or navigating a File Explorer window, etc. There are other errors in the logs but I'm not
100% certain which ones are relevant, so I'll not confuse matters by discussing them yet.

This is a clean install of Windows 10 that's maybe six weeks old. I've installed quite a few apps but things seemed to be working fine until just recently. I ran memory and windows system file checks - both passed.

Any ideas?

Any assistance is greatly appreciated!

 

Saving/Opening files crashes applications

Let's further isolate your concern about the File Explorer. We'd like to gather additional information to resolve this issue. Please answer the following:

• Did you install any recent application before this happened?
• Have you tried clearing the history of the File Explorer? To do this, open File Explorer
  > View > Options > Change Folder and search options
  > Privacy > Clear File Explorer History >
  Clear > OK.

In the meantime, we suggest that you run the netsh and winsock reset as an initial troubleshooting step to fix any network related issue that may be affecting your device. To do this, you may check these steps:

• Type cmd in the search box > right-click Command Prompt >
  Run as administrator.
• Type netsh in the Command Prompt > press Enter.
• Type winsock in the Command Prompt > hit Enter.

Let us know if the recommended solution works for you.

 

Applications crash when using system file dialog (opening/saving)


I first noticed this in Chrome, thinking it was an issue with Chrome 57 (I couldn't attach files to emails because when I clicked to choose my file, Chrome would just crash).

I've since noticed that it is a Windows issue after I tried to save a Photoshop image that I had spent a bit of time on, only to see Photoshop crash. From there I tried Word and Paint, both of which crash when I try to save.

This issue only seems to have started occurring when the Windows 10 Creator Update was installed the other day.

I have had the Event Viewer open when I make one of the applications crash, but I don't seem to be able to see an entry for the crash (to be honest, I don't really know how to use the Event Viewer, further than opening it and refreshing to hopefully notice a big red Error entry)

Weirdly, I'm able to save files through Firefox, so for whatever reason, the system file dialog doesn't make Firefox crash (Version 52.0.2).

I have been doing some Googling, and people suggested that disabling Network Discovery can help - It didn't in my instance.

Is anyone able to help with what I should debug next?

Edit:
Further details to this issue, in case anyone actually wants to read it.
I've done some testing with Paint, causing the application to crash by trying to open a file, whilst running DebugDiag 2 to capture the crash information
The 2 exception ID's that are thrown when the application crashes are as follows:
0XC000001D
0XC000041D