Windows 10: Xbox 360 controller not working on Guacamelee! 2

Hi!

I just got the Xbox Ultimate Game Pass and installed both Guacamelee! 2 and Dragon Quest XI from the Microsoft store.


I use an original Xbox 360 controller and it is working normally on every other game including Dragon Quest, but it isn't even recognized on Guacamelee! 2.


I've tried closing my Steam, but it didn't work.


Could you please help me?

:)

 

Xbox One controller being recognized as a 360 Controller

Hi Stephan,

There are several reasons why your Xbox One controller is detected as an Xbox 360 controller by your PC. It is possible that the controller is not updated or if you previously used an Xbox 360 controller on the PC, it is still detecting its drivers instead
of the Xbox One controller drivers. To properly isolate your concern, please clarify the following information:

• Have you used an Xbox 360 controller on the same computer before?
• Does the error message occur on all of the games that you play?
• Have you tried to update the controller?
• Are you using an Xbox One Elite controller?

In the meantime, we suggest that you update the controller by following the steps on this

link.

 

Xbox One controller being recognized as a 360 Controller

Thank you for responding...

-No I have not used A Xbox 360 controller.

-When I enter a game, it says that the

"Controller that you are currently using(Xbox 360 for Windows) is not supported. Some features may not be available". Only a game called Payday 2 doesn't flash up with a message similar to that.

-I've downloaded the Xbox Accessories app and connected via USB and it recognized it as an Xbox One Controller and then I tried to update the controller but it says that their are no updates available.

-And no im not using the Xbox One Epite controller. Im using the Xbox One Controller+Cable for Windows.

Other Info.

LOT NO./ DATE: 1745

MODEL NO.: 1708

S/N: *****************

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Xbox 360 controller won't connect

Hi,

You can connect an Xbox 360 controller wirelessly to your computer by using an Xbox 360 Wireless Gaming Receiver only. For the instructions on how to connect your controller wirelessly using your Xbox 360 Wireless Gaming Receiver, you can follow the steps
provided on this
link.

If the issue persists, we recommend that you connect the controller to the computer using a USB cable to test if there is an issue with the controller itself.

Keep us updated with the results after performing the suggested solutions above.