Windows 10: Enable or Disable Remote Assistance Connections in Windows

How to: Enable or Disable Remote Assistance Connections in Windows

How to Enable or Disable Remote Assistance Connections in Windows


Windows Remote Assistance lets someone you trust, such as a friend or technical support person whom you have contacted, take over your PC and fix a problem from wherever they are.

Remote Assistance is enabled by default in Windows, so you may want to disable Remote Assistance when not needed since it can be a security risk.

This tutorial will show you how to enable or disable allowing Remote Assistance connections to your Windows 7, Windows 8, or Windows 10 computer.

You must be signed in as an administrator to enable or disable Remote Assistance connections.



Contents

• Option One: Enable or Disable Remote Assistance Connections in Remote Settings
• Option Two: Enable or Disable Remote Assistance Connections using a BAT file

OPTION ONE [/i] Enable or Disable Remote Assistance Connections in Remote Settings
1 Open the Control Panel (icons view), and click/tap on the System icon.

2 Click/tap on the Remote settings link on the left side. (see screenshot below)



3 Do step 4 (enable) or step 5 (disable) below for what you want.


4 To Enable Remote Assistance Connections
This is the default setting.

A) Check the Allow Remote Assistance invitations to be sent from this computer box, click/tap on OK, and go to step 6. (see screenshots below)

If you like, you can click/tap on the Advanced button before clicking on OK to set limits for the use of Remote Assistance on your computer.







5 To Disable Remote Assistance Connections
A) Uncheck the Allow Remote Assistance invitations to be sent from this computer box, click/tap on OK, and go to step 6. (see screenshot below)




6 You can now close the System control panel window if you like.





OPTION TWO [/i] Enable or Disable Remote Assistance Connections using a BAT file
1 Do step 2 (enable) or step 3 (disable) below for what you want.


2 To Enable Remote Assistance Connections
This is the default setting.

A) Click/tap on the download button below to download the file below, and go to step 4.

Enable_Remote_Assistance_connections.bat

Download

Contents of .bat file:

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Remote Assistance" /v fAllowToGetHelp /t REG_DWORD /d 1 /f
netsh advfirewall firewall set rule group="Remote Assistance" new enable=yes



3 To Disable Remote Assistance Connections
A) Click/tap on the download button below to download the file below, and go to step 4.

Disable_Remote_Assistance_connections.bat

Download

Contents of .bat file:

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Remote Assistance" /v fAllowToGetHelp /t REG_DWORD /d 0 /f
netsh advfirewall firewall set rule group="Remote Assistance" new enable=no


4 Save the .bat file to your desktop.

5 Unblock the .bat file.

6 Right click or press and hold on the downloaded .bat file, and click/tap on Run as administrator.

7 If prompted by UAC, click/tap on Yes to approve.

8 You will now notice an elevated command prompt quickly open and close to enable or disable Remote Assistance.

That's it,
Shawn


Related Tutorials

• How to Use Windows Remote Assistance in Windows 7, 8 and 8.1
• How to Get and Give Remote Assistance with Quick Assist app in Windows 10
• How to Enable or Disable Remote Desktop Connections to a Windows 10 PC

:)

 

How to remove "HP Connected Remote" as a sign in account ?

Hi Dave,

Thank you for writing your query in Microsoft Community.

• 
  Is your computer connected to a domain network?
  

HP Connected Remote is an app that comes preinstalled on select Windows HP computers. I would suggest you to follow the below steps and check if it resolves this issue.

• On the Windows 10 Start screen, type hp connected remote.
• Click HP Connected Remote from the Apps search results.
• Click Settings, and make sure Enable HP Connected Remote is turned On.

Reply us back with the status of this issue. We will be glad to assist you.

 

Remote Desktop can't connect to the remote computer

We suggest that you disable any security program on your computer and check if it resolves the issue.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as
soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Then follow the steps below to ensure remote desktop is enabled:

• Click Start.
• Click on File Explorer.
• Right-click This PC.
• Select Properties.
• Click Remote settings in the upper left hand corner.
• Ensure the option Allow remote connection to this computer and
  Allow Remote Assistance connection to this computer is selected.
• Click Apply and OK.
• Reboot the PC for the changes to take effect.

Let us know the result.

 

Remote Assistance

Hi Darlene,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Are the computers connected to domain?
  
• 
  Which edition of Windows 10 is installed in your computer?
  

Reference: Meanwhile you may follow the suggestions in the below article and check if it helps. With Remote Desktop Connection, you can sit at a PC and connect to another PC in a different location (the remote
PC).

http://windows.microsoft.com/en-in/windows/remote-desktop-connection-faq#1TC=windows-8

Note: You may open the Start menu and click on search bar to access search bar. Except the search bar option, everything will work in Windows 10 as suggested in the above article. You may not access some of
the computers if they are connected to domain. If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote
PC. Ask your system admin to do this for you.

If the computers are connected to domain, you may post your query in Microsoft TechNet forum. We have a dedicated team with advanced tools and permissions to help you with this type of issues. I suggest you to post the same
query in Microsoft TechNet forum for further assistance with this issue.

Technet forums - Windows 10 IT Pro

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

remote desktop connection

• What is the operating system of that remote computer? Exact version and edition please, for instance Windows 7 Ultimate or Windows 8.1 Pro.
• Is the remote computer on the same network than the client, the computer you are connecting from? For instance, are both computers on your home network?
• Are the incoming remote connections enabled on the remote computer?

 

remote assistance

Hello Marie,

Windows Remote Assistance lets
someone you trust, such as a friend or technical support person whom you have contacted, take over your PC and fix a problem from wherever they are.

Enable or Disable Remote Assistance Connections in Windows

Remote Assistance - Use in Windows - Windows 7 Help Forums