Windows 10: Xbox Accessories Application crashing when updating controller firmware

Just got the Xbox Elite Series 2 controller and when attempting to update the firmware for it through the Xbox Accessories application, it crashes when I hit "continue" on the "Before we start..." screen.

Event shower shows this:

Faulting application name: Devices.App.exe, version: 3.0.2011.9001, time stamp: 0x5fa9eb24

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17134.1098, time stamp: 0x5b0689cd

Exception code: 0xc000027b

Fault offset: 0x00000000006a5e12

Faulting process id: 0x610c

Faulting application start time: 0x01d6db09ac73a3cc

Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxDevices_300.2011.9001.0_x64__8wekyb3d8bbwe\Devices.App.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: 9e721c76-9be9-4041-ac09-c64f57dc6641

Faulting package full name: Microsoft.XboxDevices_300.2011.9001.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App


An additional entry that appears afterwards shows this:


Fault bucket 1970765071787160206, type 5

Event Name: MoAppCrash

Response: Not available

Cab Id: 0



Problem signature:

P1: Microsoft.XboxDevices_300.2011.9001.0_x64__8wekyb3d8bbwe

P2: praid:App

P3: 3.0.2011.9001

P4: 5fa9eb24

P5: combase.dll

P6: 10.0.17134.1345

P7: 5dda42d2

P8: 800710dd

P9: 000000000001ef60

P10:



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER455B.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4666.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4677.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4675.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4695.tmp.txt



These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.XboxDe_b5607e525895e23c49f513592e410c1455ec8c_d5752c48_5a8a4888



Analysis symbol:

Rechecking for solution: 0

Report Id: b2d2e67d-3b4f-4e8b-bae0-c758fcfd50e5

Report Status: 268435456

Hashed bucket: 110498dd6d3690c68b599064279ef28e

Cab Guid: 0


I have attempted to reinstall the Xbox Accessories application with no positive results.

Please assist as I cannot customize the controller configuration before updating the firmware.

:)

 

Xbox One Wireless Controller (Charge and Play) Stuck in DFU Mode/Bricked by Interrupted Firmaware Update through the Xbox Accessories App

Hi DeathMetalMarine,

Staying connected is very crucial on a device when doing a firmware update. On Xbox One controller's case, the firmware must be recovered to regain it's function in case of a failure during the update. To recover the firmware, please refer to the steps below:

On an Xbox One console:

1. On the console, navigate to Devices and Accessories.
2. Find the controller. It should say Update Required if it is the correct controller.
3. Re-run the firmware update.

On a Windows 10 PC:

1. Install the Xbox Accessories app from the Windows Store.
2. Once the application is installed, plug in the Xbox One controller. It should turn on and say
   Update Required if your controller is visible to the PC and Xbox Accessories.
3. Click Update Required and allow the firmware to reinstall.

Should the issue perists, consider using a different USB cable and make sure that it is firmly connected. Letting it sit idly for 5 minutes while connected has also helped some users who experienced the same issue.

If you have other concerns, let me know by posting back. I will get back to you as soon as I can.

 

Elite controller is not recognized by Xbox accessories app

Hi,

There are several reasons why you are having issues with connecting your Xbox Elite Controller on Windows 10. It is possible that the current Windows Update version installed on your computer is incompatible with the latest driver update of the controller.
To resolve your concern, we recommend that you install all the critical and important Windows Updates by following the steps on this

link.

We also recommend that you update the controller using the Xbox Accessories App by following the steps on this

link. If the issue persists, visit
Xbox One Wireless Controller disconnects or can't connect and perform the suggested solutions to resolve your concern.

Keep us updated with the results after performing the suggested solutions above.

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.