Windows 10: Xbox app crashes on startup, and cant open game pages on microsoft store

Hello! I've had this problem for 3 days now, when I try to open a games page on the Microsoft Store it crashes, the Xbox app also crashes when I try to launch itHere are the Crash error that i get from Microsoft store crash: Faulting application name: WinStore.App.exe, version: 0.0.0.0, time stamp: 0x64dd254fFaulting module name: ntdll.dll, version: 10.0.19041.3324, time stamp: 0xda4a9f63Exception code: 0xc0000006Fault offset: 0x0000000000030f64Faulting process ID: 0x4f34Faulting&

:)

 

Problem with lanching games from the Microsoft Store or Xbox App

So i think i have googled myself insane over this

Recently i upgraded my motherboard and CPU, with this i also installed Windows again, now when i try to launch any games installed either via the Microsoft Store or the Xbox app it just opens the microsoft store to the game services page.

I have tried googling and it seems to be a common issue, and i have tried all the solutions suggested

List of what i have tried:

-Rebooting my computer

-reseting the Microsoft store with WSRESET

-Tried repairing game services

-Tried resetting game services

-Deleted game services and game services net in registry

-Repaired the game

-reset the game

-Uninstalling and reinstalling game services

-Using a windows image to repair

-Windows troubleshooter

-Reinstalled the Xbox App

-Updated to windows 11 (although i didnt really want to)

After all this the problem still persists. I am reluctent to reinstall the game as my internet is quite slow and i share 200GB a month with my family

So now i come here seeking help, does anyone have a suggestion to what i can do further.

I appreciate any help or suggestions

Thank you

 

Microsoft Store and Xbox app broken

Hello beats79.

I'm Daniel, a Microsoft user like you. It is a pleasure to help you today. I know how frustrating it can be for you, but I will do my best to help you

I understand that you are unable to open the microsoft store and the xbox gamepass app because it is crashing.

After crashing, does it show any error on the screen? or just hangs?

I suggest you access these links that I will leave below:

https://support.xbox.com/en-US/help/games-apps/...

and

https://support.microsoft.com/en-us/account-bil...

Please follow the steps found in this link.

_________________

I hope I have helped, see you later!

 

Xbox game bar crashes when entering party

Hi

Welcome to Microsoft community.

If you are experiencing crashes with the Xbox Game Bar when entering a party on your Windows 10 PC, there are several troubleshooting steps you can try to resolve the issue.

1. Run the Windows Store Apps Troubleshooter: Windows 10 includes built-in troubleshooters for various issues. Try running the Windows Store Apps Troubleshooter to identify and fix any problems with the Xbox Game Bar.
   
   • Press Windows key + I to open "Settings."
     
   • Go to "Update & Security" > "Troubleshoot."
     
   • Under "Find and fix other problems," click on "Windows Store Apps" and follow the on-screen instructions.
     
2. Reinstall Xbox Game Bar: You can try reinstalling the Xbox Game Bar to ensure you have the latest version and that any potential corrupted files are replaced.
   
   • Press Windows key + I to open "Settings."
     
   • Go to "Apps" > "Apps & features."
     
   • Locate and select "Xbox Game Bar."
     
   • Click on "Uninstall" and confirm the action.
     
   • Restart your computer.
     
   • Reinstall the Xbox Game Bar from the Microsoft Store.
     
3. Check for Conflicting Software: Some third-party applications can conflict with the Xbox Game Bar. Temporarily disable or uninstall any software that might interfere with the Game Bar, such as game overlays, screen recording tools, or antivirus software.
   
   Disclaimer: Follow these steps to temporarily turn off real-time Microsoft Defender antivirus protection in Windows Security. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn on it immediately once issue fixed.
   
4. Run a Clean Boot: Performing a clean boot can help identify if third-party software is causing conflicts with the Xbox Game Bar. Here's how to do it:
   
   • Press Windows key + R to open the Run dialog.
     
   • Type msconfig and press Enter.
     
   • In the "System Configuration" window, go to the "Services" tab.
     
   • Check the box that says "Hide all Microsoft services."
     
   • Click "Disable all."
     
   • Go to the "Startup" tab and click "Open Task Manager."
     
   • Disable all startup items.
     
   • Close Task Manager and click "OK" in the "System Configuration" window.
     
   • Restart your computer.
     
5. Create a local administrator account and check whether the problem disappears under the new account.
   

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist