Windows 10: Xbox App stuck at "Preparing 0%" and doesn't close when pressing X

Regardless of the game I'm trying to download, after clicking "Install" it's free because I have Game Pass for PC, the status gets stuck at "Preparing" and at 0%. Then the app becomes completely unresponsive: I can't pause or cancel the download, the app doesn't load searches, and doesn't even react to clicking "X" to close the application.I've already tried the usual of restarting the pc, clearing app cache and reinstalling the application. Didn't change anything. By the way, I've got this same exact problem on my brand new Windows 11 laptop, so I am pretty sure it isn't a hardware problem.

:)

 

The app Xbox on Windows 10 doesn`t connect with the console.

My Xbox App on Windows 10 doesn`t connect.It appears:Cannot make connection to your console,i make all the tutorials to solve this problem,but it never connect.

 

Xbox App, powers on Xbox One X but app doesn't know it.

Hi,

Most times, when you try to start the game and/or app, the splash screen displays for a few seconds before sending your back to the Home screen. If this is the case, let us walk you through the steps on how to resolve this concern. Follow the steps below:

Step 1: Start the app again

• If the app is available on the Home screen in either the big center tile or one of the four
  most recently used tiles highlight that tile with your controller (but don't select it).
• Press the Menu button on the controller.
• If the option to Quit is present, select it. (If it's not present, the app is not currently running.)
• Once you're sure the app is closed, re-launch the app by selecting it from the recently used tiles or from
  My games & apps.

If the app doesn't start, please restart your Xbox One X console.

Step 2: Restart your Xbox One console.

• Press the Xbox button to open the guide.
  
  Note: Pressing the Xbox button opens the guide from any screen on the console.
  
• Select Settings.
• Select Restart console.
• Select Yes to confirm.
• Try to launch the app again.

Step 3: Uninstall and reinstall the app

If the issue still isn't resolved, try uninstalling the app and then reinstalling it. Here's how:

• On Home, move right and select My games & apps.
• Highlight the content you want to uninstall.
• Press the Menu button on your controller.
• Select Uninstall.

Let us know how it goes after performing the aforementioned solutions. We'd be glad to further assist you.

 

App Compatibility for Xbox Series X and Xbox Series S Consoles

Source: App Compatibility for Xbox Series X and Xbox Series S Consoles - Windows Developer Blog

See also: https://www.tenforums.com/windows-10...mber-10-a.html