Windows 10: Xbox controller Model 1914 randomly disconnecting from Windows 10 PC over Bluetooth

Got an issue with the new xbox series x controllers -- I get random disconnects when playing games using the model 1914 controller. Just to note - I have the model 1708 controller and do not have any issues.



I've tried the following:

• connecting the model 1914 to the PC vs usb and updating software
• updating bluetooth software/drivers using windows update
• exchanging the 1914 controller at the store for another brand new albeit same product

I'd like to emphasize that I do not have any issues with connectivity on the model 1708 controller in the same operating environment.


I'll begrudgingly accept an explanation that implies the controller was nerfed for PC connectivity in order to buy some component to "enhance" controller connectivity, because it's starting to look like that, unless anybody has any recommendations..


Thanks for reading!

:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox One controller not found on Windows 10 through Bluetooth?

Hi Edmund,

Let us help you isolate if this is an issue with your Xbox one controller or Windows 10 PC.

We suggest that you check and perform the steps listed on how to connect and troubleshoot Bluetooth on your Xbox
One Wireless Controller.

For additional information, please check out this link.

Hope the above information helps.

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.