Windows 10: Xbox Controller with headset connected causing audio issue

Since the last Windows Update KB5007262 when I have my headphones connected to the controller, I hear a lot of static over the audio. When there is no audio, there is no static. I tried connecting the headphones in to the aux jack, and the issue is not present, so there's nothing wrong with the headphones. This is just a new issue that has happened since I got this recent update.Any ideas to fix it?I've tried disabling audio enhancements. I've tried restarting. I've tried checking for more Windows Updates. None of those things have fixed the problem.

:)

 

Players on the other end cannot hear when connected to Xbox controller on Windows 10 when using Party app on Xbox.

Hello Kevin,

Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.

Before assisting further, i would like to ask you few questions:

a. Does the issue persists only on using Xbox controller?

b. Did you check if the headset works fine on computer when not connected to Xbox controller?

c. Did you check if similar issue persists on connecting another headset to the Xbox controller?

If you haven’t tried, I suggest you to connect other headphone to the Xbox controller and check if similar issue persists. Also check if similar issue persists on connecting the headphones directly to the PC and not to the Xbox controller.

Step 1: If the issue persists, is suggest you to
update the headphones driver from Device manager manually by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option, right-click on the
  headphone driver and select Update this software
  option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

Step 2: If the issue persists only when connected to Xbox controller, I suggest you to post your query in
Xbox support forum for further assistance.

Xbox forum link: http://forums.xbox.com/xbox_early_access/xbox_on_win10_ip/default.aspx

Write to us with for assistance regarding any Windows related query, we will be happy to help you.

Thank you.

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox One S Controller on PC as a Hands-Free Headset with horrible audio quality

Hi Mikul,

I realize the inconvenience that you are facing with Audio and Drivers.

This issue might have occurred if the audio drivers are incompatible or not updated.

To assist you better on the issue, I request to provide information on the following questions:

• 
  Is the issue specific to Xbox controller?
  
• 
  Are you facing similar issues related to Audio and connectivity?
  

If you are facing similar issues with any other device as well, I suggest you to run the built in
Audio Device Troubleshooter and update the Audio Drivers by following the steps below:

Method 1: Run built in
Audio Device troubleshooter, and check if the issue is resolved.

Step 1: Type
Troubleshooting in the search box next to
Start button, and press Enter.

Step 2: Click on
View all from left side panel of the screen.

Step 3: Select
Playing Audio, click on Advanced
option, and check Apply repairs automatically.

Step 4: Follow the on screen instructions.

Method 2: Update the audio drivers, and check if it helps.

Step 1: Open run command by pressing
Windows key + R, type devmgmt.msc, and press
Enter.

Step 2:Expand the
Audio inputs and outputs option.

Step 3:Right click on the
audio drivers, and select Update Driver Software. Once this is done,
restart the computer to check if the problem fixed.

For more information on troubleshooting Audio, refer to the link below:

Windows 10 - Audio Troubleshooting Tips
(also refer to the section My Headphones/Speakers/Bluetooth won’t Play/Switch!)

If the issue is specific to Xbox controller, then it would be better suited on the Xbox support forum:

http://forums.xbox.com/xbox_support/xbox_on_windows_support/default.aspx

For reference, click on the link below:

Xbox Support

Kindly get back to us with the update on the issue. We will be glad to assist you further.

Thank you.