Windows 10: Xbox Elite Controller 2 randomly disconnecting from Windows 10 PC

Dear team,I'm experiencing the same issue with my Xbox Elite Controller 2 that many users have experienced months ago: it's connected to my Windows 10 PC via Bluetooth not a dongle but an internal Intel module, it works fine for a while, and then it disconnects for just a second, then reconnects. This is enough to disrupt any gaming experience, and it is not what I expect to happen with a device that is so expensive. My drivers, the controller firmware, and Windows 10 are all up to date. Is there any fix I missed while looking for solutions online? Are others still experiencing similar thing

:)

 

Bluetooth Pairing - Xbox One Elite Controller

Hi Brad,

Let us try the below troubleshooting steps to pair the Xbox One Elite Controller and check if it helps.

Step 1: If the device is not detected run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to refer to the article below, try the troubleshooting steps and check if it helps.

All about the Xbox Elite Wireless Controller

Hope it helps. Get back to us with an updated status of accessing Xbox One Elite Controller for further assistance.

Thank you.

 

Xbox Elite Series 2 constantly disconnecting

Hello Community,

I have recently started to encounter an issue where my Xbox Elite Series 2 is constantly disconnecting from my Windows 10 PC. Up until today the controller performed flawlessly and nothing has changed since yesterday nor has the controller ever been dropped.
The disconnecting happens when using the Microsoft Wireless Adapter and also when connected using the USBC cable that came with the controller.

What I have tried:

• Rolled Windows back to 1903 from 2004
• Updated my chipset driver
• Checked for driver updates on both the Wireless adapter and the Controller in device manager
• Checked the controller firmware version in the Xbox Accessories app (4.8.1908.0)
• Removed any power management settings on the Wireless adapter.
• Moved the wireless adapter and the USBC cable to other ports

 

Elite controller is not recognized by Xbox accessories app

Hi,

There are several reasons why you are having issues with connecting your Xbox Elite Controller on Windows 10. It is possible that the current Windows Update version installed on your computer is incompatible with the latest driver update of the controller.
To resolve your concern, we recommend that you install all the critical and important Windows Updates by following the steps on this

link.

We also recommend that you update the controller using the Xbox Accessories App by following the steps on this

link. If the issue persists, visit
Xbox One Wireless Controller disconnects or can't connect and perform the suggested solutions to resolve your concern.

Keep us updated with the results after performing the suggested solutions above.