Windows 10: Xbox One Controller preventing monitor from going to standby mode!

Hello,

I've ran into a new problem last 1 month I am having this issue and I have just diagnosed last night the problem that is causing my monitor to not turn off its display.

It turns out that there is some very tiny drifting going on with my Afterglow Xbox One Gamepad Controller. Afterglow Wired Controller for Xbox One I've had this controller for the last 10 months, it is still in warranty. I've used it only with my PC, I don't have a console.

However, it appears despite re-calibrating the controller from the game controller settings in control panel, it is preventing Windows 10 monitor from going to sleep.

I've set my monitor to turn off after 1 minute. But it doesn't turn off. But if I lift the analog sticks upwards this somehow fixes the issue, but obviously not a proper solution at all.

Now, the strange part is that I never had the problem under Windows 10 1809 and when I upgraded from 1809 to 1903. It is only after I had freshly installed Windows 10 1903 then this problem started to emerge!

Last 1 month my monitor has never turned off its display even though I've set the power option for it to turn off after 15 minutes of inactivity.

If I disable the controller from the settings or unplug the controller, then monitor display will turn off. I have noticed that it appears that Windows installed the latest Xbox One Controller drivers and I am wondering whether this is the cause of it?

I never had this problem last 10 months. I've had this controller since September 2018. Can someone shed some light? I don't want to have to unplug the controller so monitor can go to sleep.

:)

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.

 

Pc will not wake up from Standby

When i go into standby mode then click any button or press power button the computer the monitor is still blanked out. and will nto come back on. any suggestions?

 

USB Disconnects randomly atleast once a day and the monitors won't go in standby mode.

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to go to the manufacturer’s website, download the USB drivers and install it in compatibility mode and check if the issue persist. Ensure that you have the latest video device driver
installed for the standby issue. Also, ensure that your BIOS is updated.

Are there any devices attached when you try to go into stand by? Try removing or turn them off.

Method 1: The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues
and provides the details on how to fix them. Follow these steps to run the troubleshooter.

• Click Start.
• Type Troubleshooting in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Hardware and Devices”.
• Click on “Advanced”and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Method 2:
Uninstall and reinstall the Universal Serial Bus controller’s driver and check, if it works. Refer to the following steps to uninstall the Universal Serial Bus controller’s driver from the Device Manager.

• Click on Windows key + X and then, select
  Device Manager.
• Locate and expand “Universal Serial Bus controllers” in the
  Device Manager Window.
• Right-click on the “Universal Serial Bus controllers” and click on “uninstall".
• Restart the computer and check, if it works.

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help.

Thank you.