Windows 10: Xbox Series X Bluetooth Issue, anyone else experiencing this?

/u/christopantz · Mar 19, 2021

Hi,

I got an Xbox Series X controller as a gift a few months ago, during my first couple months with it, it had an issue where it would intermittently disconnect while on bluetooth. I eventually updated my firmware which fixed this. Just the other day, the Bluetooth functionality on my controller stopped working completely, no device will recognize it, I've tried different systems as well as my phone, and even went as far as reinstalling Windows 10, in desperation (predictably, that did not change anything). I've tried updating the firmware on the controller, which tells me it is up to date, and as far as I know there is no way to roll back the firmware (although I don't think this is even firmware related, as the issue started happening weeks after last updating my firmware). Tried swapping the batteries as well. Nothing catastrophic happened that would have caused this issue, the controller wasn't dropped or anything, and it's lived in my office, sitting on my desk without anyone touching it, as I live alone.

I'm especially annoyed at this because my controller's warranty only expired a couple weeks before this issue started happening, as the warranty for controllers is only 90 days (too short if you ask me), and it is impossible to talk to anyone at Microsoft about issues pertaining to controllers. To add onto that, between the initial bluetooth hardware issue and this issue, I only was able to use the controller via bluetooth for a few weeks. I am thinking if I can't get this figured out, I'll just buy a PS5 controller instead, because at least that way I'll get a full year warranty.

I appreciate any help offered, thanks so much.

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:)

Brink · Mar 19, 2021

Known Issues on Xbox Series X and Xbox Series S

Hi there,

What an exciting time! The Xbox Series X|S have both launched and we hope you are enjoying your time with the next generation of gaming! In the event you do run in to any issues though, we have you covered. Some issues might be known issues and we have the proper teams hard at work to resolve these instances ASAP. Be sure to check below for any issue you might be experiencing. As we learn more about workarounds or potential resolutions, we will update this post. If your issue is not listed below, be sure to head on over to the Xbox Series X|S FAQ for further assistance. Happy gaming!

4K/120hz

Known Issue: If you are using a L: [email protected] TV that also supports VRR you might encounter no signal or corrupted image when the Xbox is configured for 4K120+VRR. This issue occurs with various TVs from LG, Samsung, or Vizio.

Workaround:

Update to the latest firmware on your TV

If using an LG TV - Software, Firmware & Driver Downloads | LG USA Support

If using a Samsung TV - Samsung Download Center: Owner's Manuals, Firmware Updates & Drivers | Samsung US

If using a Vizio TV - VIZIO Support

If the issue still persists, also consider trying the following:

Configure the console for 4K/60 with VRR by going to Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate.

Configure the console for 4k/120 with no VRR by going to Setting> General> TV & display options> Video Modes> uncheck the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.

If you wish to experience 120hz and VRR, please configure for 1080p/120hz VRR or 1440p/120hz VRR by Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.

If you are experiencing a corrupted image, here are your workarounds to reverting back to a safe video mode:

Restart your console and configure your video modes to one of the listed options above.

If you're still experiencing a corrupted image after restart, disable VRR on the TV. Please consult your TV manufactures on how to do this.

If the issue still persist after steps 1 and 2, perform the video mode reset sequence to get back to a safe state and configure for one of the two options above. To do this, follow the steps on this page here under “Your screen is blank after you turn on the console > Reset your display settings”.

EA Play app

Known Issue: The EA Play app will not launch or install on an Xbox Series X|S device.

Workaround: There is no workaround at this time but we are working with our app partners to find potential resolutions for the future. At this time, the app will only work on an Xbox One generation device.

If you are looking for ways to claim your 10-Hour trials for popular games like FIFA 21 or Madden 21 on an Xbox Series X|S device, you can find them in the Store. To do this, go to Store and Search for your game. Select the game desired from the search results and click on the “Free Trial with EA Play” button on the game description page.

If you are looking to play full games included with your EA Play subscription, you can access them in My Games & Apps > Full Library > EA Play.

Game Captures

Known Issue: Some users will see HDR captures appearing too dark when captured on Xbox Series X or Xbox Series S.

Workaround: There is no known workaround but a fix will be coming soon in a future console update.

BBC iPlayer app

Known Issue: The BBC iPlayer app will not launch or install on an Xbox Series X|S device.

Workaround: There is no workaround at this time but we are working with our app partners to resolve this. At this time, the BBC iPlayer app will only work on an Xbox One generation device.

Q: Why isn’t the BBC app available on Xbox Series X|S?

A: Many of your favorite streaming apps like Netflix, Disney+, Spotify, YouTube, Amazon Prime Video, Twitch, Sky, Now TV and more, are on the Store waiting for you when you boot your new Xbox console. There are a small number of apps that are not yet available - like BBC iPlayer – but we are working with partners to add these as soon as possible.

DVD & Blu-ray playback

Known Issue: Some users may insert a DVD or Blu-ray into their console and encounter a black screen.

Workaround: If you are experiencing this, simply remove the disc from the console, restart the console, and then re-insert the disc into the console to watch your disc.

PeacockTV app

Known Issue: Some users will experience occasional pixelated frames while using the PeacockTV app on Xbox Series X or Xbox Series S.

Workaround: There is no known workaround at this time but the proper teams are working on a fix to be included in a future update.

Quick Resume

While Quick Resume is fully operational with thousands of titles, we are aware a select number of Optimized titles may be experiencing issues with this feature. To ensure the best possible experience for our fans, we’ve disabled the feature for these titles and are working as quickly as possible to fix this at the platform level.

Click to expand...

Source: https://answers.microsoft.com/en-us/...1-33ab671179b5

Brink · Mar 19, 2021

App Compatibility for Xbox Series X and Xbox Series S Consoles

UWP applications (both apps and games) are a pivotal part of the Xbox experience. As we near the launch of the new console generation, we want to address some common questions regarding app and game development on the new Xbox family of consoles. If you have been developing for the Xbox One X using UWP and leveraging the Dev Mode Activation App, the same features will be supported on the Xbox Series X and Xbox Series S. Please refer to the following FAQs for further guidance.

Thank you for your partnership with Xbox!

FAQs:

Will my current UWP app or game continue running on the Xbox Series X and Xbox Series S?

Yes, apps and games running on the Xbox One should continue to run at parity on the Xbox Series X and Xbox Series S. The underlying platform APIs and codecs that UWP apps are built on have been tested and validated with key scenarios by Microsoft and through thousands of hours of usage in our internal Xbox flighting program. These APIs and codes are supported on the new Xbox family of consoles. When the new Xbox family of consoles is released, we recommend doing additional validation of your UWP app or game on the chosen device if desired.

How can I verify that my UWP app or game is working on the Xbox Series X and Xbox Series S?

Devkits are not publicly available. UWP application developers should continue to rely on the Dev Mode Activation App used on the Xbox One X to convert their retails consoles into a development kit to test for compatibility As the same APIs and codecs are used between the Xbox One X and the new Xbox family of consoles, an app that works on the Xbox One X should continue to work on the new Xbox family of consoles

When the new Xbox family of consoles are available in retail, app partners can rely on Dev Mode Activation App to convert those consoles into a development kit.

Do I need to change or rewrite my application from the current UWP application?

No app development changes are required for the Xbox Series X and Xbox Series S. You use the same SDK, build environments, and UWP APIs to develop your applications. The same publishing process for UWPs on the Xbox One will continue to apply for the new Xbox family of consoles.

As a reference, here are the links to the UWP documentation: https://docs.microsoft.com/en-us/win...etting-started

Are there any features my app can take advantage of for the Xbox Series X and Xbox Series S?

We focused our efforts on backwards compatibility for apps on our new Xbox family of consoles to make it easier for our partners and enable a seamless transition for your app from the Xbox One generation to the next generation of Xbox consoles. This means that all of your favorite apps will carry over to the Xbox Series X and Xbox Series S on day 1.

We currently do not have additional features for apps on the new Xbox family of consoles that are not already a part of the Xbox One X.

Will I need to sign a new agreement to bring my Xbox One UWP application to the Xbox Series X and Xbox Series S?

No, the existing Store App Developer Agreement terms will continue to cover distribution for apps on the new Xbox family of consoles. No additional agreements are required to run your app on the Xbox Series X and Xbox Series S.

Will my app show that it supports the Xbox Series X and Xbox Series S on the Store?

Yes, Microsoft will list the Xbox Series X and Xbox Series S as a platform on the Store PDP. No additional work is required from the app partner to add in Xbox Series X and Xbox Series S listing to the Store

Click to expand...

Source: App Compatibility for Xbox Series X and Xbox Series S Consoles - Windows Developer Blog

See also: Xbox Series S and Xbox Series X Launch November 10

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Greg Carmack - Windows MVP 2010-20 · Mar 19, 2021

xbox series x controller via bluetooth not recognized in games

The Bluetooth steps I gave were only in case you need them. The actual repair steps for your controller were the first links I gave. Have you started on them yet? Please do not skip any steps. We often find out later that the fix was the skipped step.
If you need help performing any step I will help.

More here including how to update these controllers:

https://support.xbox.com/en-US/help/hardware-ne...

https://www.windowscentral.com/will-xbox-series...

https://support.xbox.com/en-US/help/hardware-ne...

Windows 10: Xbox Series X Bluetooth Issue, anyone else experiencing this?

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