Windows 10: Xbox Wireless Adapter for Windows 10 intermittently disconnects and reconnects on select...

Hi there,


I have been using this Xbox Wireless Adapter for Windows 10 so that my wife and I can play games on our TV, which I built a system for. Intermittently while we're playing, with either of our controllers and if we're using two, both at once, there is a period of 10 seconds or so of disconnecting and re-connecting.


We also have an Xbox and four controllers; the issue happens with any of the six Xbox controllers in our house. Thinking perhaps the adapter was bad, I purchased a new one, and the issue persisted; but however, moving it to another system entirely different build doesn't reproduce the problem with either adapter or any combination of controllers.


The hardware description of the affected system is entirely accurate as of thisPC Partpicker List.

Determined to try and figure this out a bit more, I launched Rocket League and drove around in practice until the issue occurred again. When it did, I noted the time, and went straight to the event viewer and saw the following at the timestamp when the problem started:



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-04-23T16:47:45.433932300Z" />
<EventRecordID>571</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="468" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>menzoberranzan</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="DeviceInstanceId">USB\VID_045E&PID_02FE\450752</Data>
<Data Name="DriverName">oem6.inf</Data>
<Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
<Data Name="ServiceName">mt7612US</Data>
<Data Name="LowerFilters" />
<Data Name="UpperFilters">xboxgip</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0xc0000001</Data>
</EventData>
</Event>



Nothing else during that timestamps seems to correlate. This doesn't happen to our other system my work/gaming rig, so I can't really compare.



I note these other threads which discuss this at length:

- Xbox One Wireless controller keeps disconnecting

- XBOX ONE WINDOWS 10 ADAPTER CONSTANTLY DISCONNECTS!! HELP!!!

- Fix: Xbox One Controller Disconnecting


None of them have seemed to help. I'm not a Windows user; I typically use Linux, so beyond the Event Viewer I'm not sure what else to try. Any suggestions? I'd very much like to play games with my wife while we're on the couch. Thanks!

:)

 

Wireless network drops intermittently, needs reset to reconnect

From my previous detailed comment (Wireless network drops intermittently, needs reset to reconnect - Page 4 - Windows 10 Forums), you might surmise that the problem isn't with the wifi adapter or router.

Also because this laptop is the only one that is behaving this way. Other Windows 7 and Mac laptops and smartphones connected to the same network are fine.

 

Xbox one wireless adapter problems

Try these suggestions: Troubleshoot the Xbox Wireless Adapter for Windows | Xbox One

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator