Windows 10: Xbox wireless adapter issue

I have been using an Xbox One wireless controller with my PC for about 6 months now. Originally i was using it wired via USB but I purchased a second hand official adapter after issues with the charger port. After syncing first time it worked perfectly and all I had to do subsequently was switch on the controller when needed and the adapter would pick it up without fail. Last week they stopped syncing, even when I put them next to each other. Lights flash on both but nothing. I feel the issue must be either the adapter as my S8 phone detects the controller via bluetooth when I press the pair button, or it is software related but my PC also claims the adapter is working too under network adapters. Any help would be appreciated before I splash out on replacements!

:)

 

Xbox one wireless adapter problems

Try these suggestions: Troubleshoot the Xbox Wireless Adapter for Windows | Xbox One

 

Xbox Wireless Adapter not working

Hi Michael,

As you are facing with Xbox wireless adapter I suggest you to follow the troubleshooting steps from the link below and check if it helps.

Xbox Support

Please post back if you need further assistance, we will be happy to assist you.

Thank you.

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator