Windows 10: Xbox wireless USB adaptor ACC

I purchased a xbox wireless controller + USB adaptor for windows 10 last year. I just went to use it and it doesn't auto install when it suppose to. That is embarrassing when it's a Microsoft product and does not work on windows. It shows up as xbox acc in device manager. I did some research and a lot of people are having this issue. Apparently, this has been an ongoing issue for a few years now.

So, why is this happening and more importantly, why hasn't Microsoft fixed this yet?

There appears to be several ways to fix this issue that I am aware of. For example, one way is to install the optional driver update in Windows update (xbox-net 1.0.46.1) and the other is to download an update from the Windows update catalogue. Which method is best? I'm afraid to install any optional driver updates in Windows update after last time. If fact, it's something that I want to stay away from.

Exactly what update is it, in the Windows update catalogue? Why isn't there a driver available to download from Microsoft.

As I mentioned, I purchased mine last year, the model # on the box is 1708, 1790. Is my USB adaptor defective? I noticed the current xbox wireless controller + USB adaptor for Windows 10, on the Microsoft website is slightly different than mine. For example, the controller has the share button in the middle but the USB adaptor appears the same.

If I were to purchase a new one, (the current version) will it auto install without the acc issue? Does anyone have this issue with the current version?

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Wireless USB adaptor(DX-924USB)

Hi Praneetha,

Thank you for being part of Microsoft Community.

• What is the make and model of the Wireless USB Adaptor?
• Did you try inserting the device into another computer and check if the recognition takes place?

Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Please revert if you face any issues with Windows in future.

 

Xbox Wireless Adapter Won't Connect to Controller, Not A Xbox ACC issue.

• It is recognized my desktop "Xbox Wireless Adapter"(so it's not the Xbox ACC issue), the light flashes, but I can't pair it with any Xbox controller and even though it worked perfectly 5 days ago and it still works on other devices I have, so it's definitely
  not a hardware issue.
• I have searched for the issue online extensively and tried all of the fixes from these forums and others.
• Things I've tried:
  • Restarting and plugging into different USB port
  • Manually updating the drivers. Tried various driver versions from the Microsoft Update Catalog
  • Unistalling the drivers and letting them reinstall automatically
  • Fiddling with Wake/Sleep options of the Xbox Wireless Adapter
  • Updating Controller firmware

I'm short of just reinstalling windows but I don't really want to go that route if possible. It seems to be linked to a windows update. I'd also like to state that this was originally written by another community member with the same issue and their thread
is locked. I'm experiencing the exact same issues and have tried the same processes with no results.

 

Xbox one adaptor on PC works on laptop but not PC!!

Hi, johnnyboy111111,

1. Troubleshoot the Xbox Wireless Adapter for Windows

2. It may be necessary to locate drivers for the adaptor in Microsoft Catalog. Link is found in this 2016 tutorial.

Fix for Xbox One Wireless Adapter Not Working in Windows 10 - XBOX ACC Driver | Matt's Repository