Windows 10: XPS 13 9360 - need to re-install webcam drivers or enable biometrics? Realtek RGB/IR

Hello,


I have an XPS 13 9360 for a while, a great machine. I used the login option "face recognition" for a long time. The Windows Hello Face feature.


Now, I had to reset the OS Windows 10 from the factory and something was wrong with the camera configuration. The drivers or the configuration it was not like the original.

The actual driver that appears in "device manager" is 10.018362.693 - 6/21/2006. In Details, I find the Value: "USB Video Device".

I tried to install the new drivers but the process does not update the driver. If I do manually I can update the driver but not the Value to RGB or IR. It is still missing some pieces of this puzzle that put it back to allow the compatibility that allows Windows Hello Face to work again.


I remember the original configuration in "device manager" two records in "Cameras", one for RGB Integrated Webcam and a second one for IR Integrated webcam.


I can not reproduce that original configuration in the new OS installation and then I get the message that "we can´t find a compatible camera". I am losing the great feature face recognition to log in.


I was checking some foros talking about to do some change in the registry or using gpedit enable "biometrics". I have already modified the registry but does not allow to configure Windows Hello Face. I could find the "biometrics" entry in Group Policy to enable with "1". Then I was focused on camera drivers.

I really appreciate it if someone has a recommendation for this case.
Thank you,

:)

 

New XPS 13 9360 slow browsing

New XPS 13 9360 with Windows 10 Home very slow browsing both wireless and Ethernet. I've updating drivers, turned off McAfee Firewall and no help. My other devices work fine (in fact my old MacBook seems even a little faster). I'm getting really frustrated,
especially after reading so many others complaining of same issues. Any suggestions? Thanks!

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

Hi,

No it is a brand new computer I just got it a few days ago. The only thing I have done on the computer is ran updates, installed Avast! and Google Chrome.

I have not performed any troubleshooting steps thus far. I did do various troubleshooting on my old computer to no avail, such as checking for problems with audio drivers, reinstalling them, switching form RealTek. However, once again, I have not performed
any troubleshooting on my XPS 13.

My XPS 13 is runnng on Version 1703 (OS Build 15063.726)