Windows 10: y5y5 repeatedly types without user

I have just bought an Acer One for casual use. When I open a browser (or other file), y5y5 is repeatedly typed into the search bar (or password box). I have Windows 10 Defender on but want to download my antivirus program. I cannot get to the relevant website because of this problem. I have run a Defender scan but this finds no problem.

:)

 

Current active users that are friends

The other reason I suggested this is that users can add characters to their username that are not alphanumeric (e.g. user*). This confuses things somewhat when looking at the list.

 

User Account Type/Stuck in Administrator mode.

Hi,

how many user account you have on your computer?


follow below steps and check if it helps.

• Win + R type netplwiz
• Select the user and click on properties.
• Go to Group membership tab
• Change account type and click apply and ok.

Keep us posted to help you better.

 

changing the user account type

Thank you for getting back to us with the result, Cham.

Since you're unable to download the suggested method from the previous reply, let's resolve this in a different approach.

If you're able to go back to your desktop, kindly do so. Once there, follow the steps below:

• Press WinKey + Q, type user accounts and click on the result.
• Then select your User Account > Click Manage another account.
• In the following window, click Add a user account option.
• Now we have to create a local account user. So after clicking Add an account, click
  Sign in without a Microsoft account (Not recommended), then click Local account. Fill the details on the screen so appeared for adding local account. Click
  Finish when done.
• Press Windows Key + Q and type cmd, for the search results, click
  Command Prompt. Type the following command and hit Enter key:
  • shutdown /r /o
• The previous step will result your system to boot into Safe Mode. After getting into
  Safe Mode, press Windows Key + Q, type user accounts, and pick the same from results so appear. You would have now two accounts on your system; first your issued admin account and second the local account which you’ve
  created in step 2. Select local account.
• Now click Change the account type.
• Moving on, change the account status from Standard to Administrator. Click
  Change Account Type.

This way, the new user account you created has been changed to an Administrator account. Restart your machine and log in to this account with Admin rights. You can now backup your documents from the old admin account.

Finally, delete the old admin account and switch to Microsoft account to synchronize your settings with a new administrative account. Your system will now act normally with full admin rights in your hand.

Let us know how things go on your end.

Best,

Anne