Windows 10: Yet another windows 10 issue ASK Hijack?

Hi, please help me. I have re loaded google to be my home page, and settings state it is. However every time I open a new tab in firefox and try a search it continues to use ask.com, which I really do not like. I don't know why it stopped working. Also advised of comparability issues with chrome

:)

 

Yet another battery issue

Did you check your WiFi? is it off all the time, or doing some weired stuffs (reconnecting continuously). Check all the apps you use, if you have battery monitor widget on HS just get rid of it, also get rid of all the unused HS widgets. Put the widgets
on offline mode and check. Since you have waited for 1 month, the battery should have reached it stability point. My chief suspect is the WiFi. Again if you are in an area with poor 3G signal, its a good idea to put your phone to GSM mode. I would suggest
you a soft reset (restore in setting menu) as well.



About the music i have just over 1200 songs in my library and have no issues. No freezing or anything.

 

Yet another Sync issue..

I just have username entered, not *** Email address is removed for privacy ***.

SSL is not used on the server.

Here is a step by step of my ActiveSync settings

Configure server....

Email address = *** Email address is removed for privacy ***

attempt to detect exchange settings = not checked

server address = XXX.XXX.XXX.XXX (insert ip address here) Which IS the correct address

Server requires SSL = not checked

username = username

password = password

domain = domain.local

... On the domain we have tried domain.local, mailsvr.domain.local, the ip address, the ip address with http:// and https:// (all time out and give the incorrect password error)

Save password = checked

I was trying to sync everything

Contacts, Calender, E-Mail, Tasks, & Text messages

However, after reading some other posts and issues I currently have ONLY E-Mail selected

 

The home page and the default search engine are actually different things with their own set-up

First thing I would do in your case is right click on the Start button and select Programs and Features - use the uninstall options to remove anything like Ask Toolbar or ask search - this may reset your search provider back to Google.

If not, in firefox click on the hamburger icon (three lines at top right *Wink ), and select options - then search

You should now be able to select google as your default search and also manage whatever other searches you have access to on your system

Ask is well known for sponsoring small software companies and many download sites - this support comes at a price in that the Ask software is added to the installer and is installed and activated without your knowledge, when downloading small programs and apps, always try to use the developers own site as these are less likely to contain the free unwanted items - also always select the advanced install in preference to the express option as this is likely to give you an option to deselect any items you do not need.

 

Hi, Thanks I didn't know about the right click on start thing. LOL. There are no ask type programs and the hamburger is set to google. \still get ask

 

When you go into the settings then the search sub menu, can you see that the options are set like this ...







Don't worry about the lower settings which apply to alternate search engines that populate the drop down list on the search bar

 

Ask.com may have installed a toolbar, check in your addons for it, remove it.

 

Right Click Start Button > Choose Control Panel > Change Category View to Large Icons > Programs & Features

Open up, see if you see Ask.com toolbar, uninstall.

If you don't like that firefox now opens all those tab windows when you open a new tab (like Google Chrome does) check out this extension for Firefox called 'New Tab Homepage'

New Tab Homepage :: Add-ons for Firefox

So say you change your default home page to google.com, or yahoo.com, or whatever.com everytime you open up a new tab you won't need to see those annoying Windows or a blank page. Always an option too. I use this add-on myself.

 

Yes they do

 

And I unchecked the box you told me too. Should I restart the lap top?

 

A re-boot is always a useful thing when making any change to software - especially with things like ask which insert themselves in the startup

If you still get Ask after the reboot right click on the taskbar and start the Task Manager - check the Start-up Tab and disable anything that is Ask related

 

Nope, nothing in start up and still defaulting to ask:

 

and this is how options looks:

 

Was hoping that this was the simple Ask Hijack but looks like it could be a more serious one *Sad

Have a look at the removal guide here ... How to remove virus (Removal Guide) go through it step by step and it should hopefully clear everything

I will also move this thread to our security section as this may attract some members with better experience in this type of issue

 

Great, so much for windows defender!!!!