Windows 10: You are not the owner of the case.

Trying to contact Support and can't get past "You are not the owner of the case." I followed a suggested link from this site and that went nowhere. I wanted to report an annoying, persistent email. This is the bothersome email:

:)

 

Unknown User as Owner

Hi Bree, thanks for stepping up to address this issue.
As far as I know my External Drive has only been used on my PC.

I could try to implement your suggestion and take Ownership of those Folders.
The "Take Ownership" link is present in my right click menu, but I'm currently logged in with my Microsoft account, so perhaps it would be better if I went Properties --> Security --> Advanced & set the Owner to Administrators, no?!

Although my mind is bugged with a new question now.
If I change the Owner & later on I have to restore a backup (Acronis on a CD) won't I encounter problems then?

 

File/folder owner shows incorrectly, how possible?

I have a bunch of files/folders. I go to folder properties, tab Security, Advanced, at the top it says Owner. In this case it says Administrators (COMPUTERNAME\Administrators). I go to explorer to see the same folder listed. I right-click on the top bar, More, in Details there is [x] Owner. When that's ticked, the explorer listing will show owner. And in this case, now the Owner for the exact same folder is COMPUTERNAME\MyUserName.

How is that possible? Windows claims the owner is different, depending which of the two places I look. (This is Win10 1909 build 18363.836.)

 

Old Owner Name

I bought a used Axim. I changed the Device ID in Settings -> System ->

About. I changed the owner name in Settings -> Personal -> Owner Info.

But when I use Send To on a Windows 7 "desktop", the option for my

Axim lists the old owner's name. Not a major problem, but definitely

annoying. I couldn't find that name in the registry (on the Axim).

Can anyone suggest another place to look?

Thanks.