Windows 10: You can not login right now. Your Microsoft account doesn't contain information about First...

I'd like to log in and check out in Design Lab as my name is listed as [First Name, Last Name] with no spaces in either my first or last name, but I'm getting the error message: "You can not login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help!

:)

 

MICROSOFT ACCOUNT LOGIN

Hi Arbaaz,



Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things:

• Are you able to login with Microsoft account in web?
• What happens exactly when you try to login using Microsoft account?

I suggest you to login to Microsoft account through online login.live.com, if you are able to login to Microsoft account on web then you can reset the password and then try to login and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Changed my Microsoft account password but windows login keeps accepting old password

Hi,

I have a Microsoft account (to be specific, it's a Passport account. I created it with a gmail account) and I recently changed my password and activated two-step verification with Microsoft Authenticator app.

The new password works perfectly in any web page, but doesn´t work when I try to login in my notebook. Windows login keeps accepting old password, and doesn´t accept the new one.

Am I doing something wrong or this is some kind of bug?

Thanks.

 

Windows 10 Can't Login to Microsoft Account

Hi Gaurav,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to try the steps provided below and check if it helps.

Step 1:

I suggest you to try signing in to account.live.com on another device and verify the account is in a good state.

Step 2:

Login in to another user account and try logging in to Windows Store and check.

If the issue still persist, I suggest you to perform an automatic repair on your computer and check if it helps.

If you need an installation media, I suggest you to download and create the installation media using the follow Microsoft link, which contains the Windows 10 ISO file.

http://www.microsoft.com/software-download/windows10

Method 1: Automatic Repair.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.
  • Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

Hope this information is helpful. For any further assistance on Windows, feel free to post your query on Microsoft Community Forum.

Thank you.