Windows 10: You have no preferred wireless network

Discus and support You have no preferred wireless network in Windows 10 Network and Sharing to solve the problem; I lost my wifi connection after updated Windows 10 I tried to solved from every angle, but I could not solve, any body faces such problem. Regards,... Discussion in 'Windows 10 Network and Sharing' started by Mohammed Golam Noor, Nov 18, 2019.

  1. MOHAMMED GOLAM NOOR
    Mohammed Golam Noor Win User

    You have no preferred wireless network


    I lost my wifi connection after updated Windows 10

    I tried to solved from every angle, but I could not solve, any body faces such problem.


    Regards,



    Diagnostics Information (Network Adapter)


    Details about network adapter diagnosis:



    Network adapter Wi-Fi driver information:



    Description . . . . . . . . . . : Intel(R) Wireless-AC 9560 160MHz

    Manufacturer . . . . . . . . . : Intel Corporation

    Provider . . . . . . . . . . . : Microsoft

    Version . . . . . . . . . . . : 20.50.0.5

    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwtw06.inf

    Inf File Date . . . . . . . . . : Tuesday, March 19, 2019 4:43:34 AM

    Section Name . . . . . . . . . : Install_MPCIEX_DELLM2CRF2_9560_AC_2x2_HMC_WINT_64_AC

    Hardware ID . . . . . . . . . . : pci\ven_8086&dev_a370&subsys_40308086

    Instance Status Flags . . . . . : 0x180200a

    Device Manager Status Code . . : 0

    IfType . . . . . . . . . . . . : 71

    Physical Media Type . . . . . . : 9


    ​



    Diagnostics Information (Wireless Connectivity)


    Details about wireless connectivity diagnosis:



    Information for connection being diagnosed

    Interface GUID: 64319307-ff66-4d46-b684-037f44be203b

    Interface name: Intel(R) Wireless-AC 9560 160MHz

    Interface type: Native WiFi



    Connection incident diagnosed

    Auto Configuration ID: 3





    List of visible access point(s): 35 item(s) total, 35 item(s) displayed

    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID

    -------------------------------------------------------------------------

    94-B4-0F-32-C3-C0 Infra <unknown> -84 11 NTT_Employee

    A0-2B-B8-70-52-23 Infra g -86 6 HP-Print-23-Officejet Pro 8620

    D8-9D-67-3A-15-12 Infra g -90 6 HP-Print-12-Officejet 6700

    94-B4-0F-32-C4-C2 Infra <unknown> -66 6 office

    94-B4-0F-32-D4-C0 Infra <unknown> -83 1 NTT_Employee

    94-B4-0F-32-61-60 Infra <unknown> -89 1 NTT_Employee

    62-02-71-91-E3-71 Infra <unknown> -53 1 (Unnamed Network)

    94-B4-0F-32-C3-C2 Infra <unknown> -85 11 office

    94-B4-0F-32-C4-C0 Infra <unknown> -65 6 NTT_Employee

    B0-38-29-04-1C-9B Infra <unknown> -79 1 Connect_4G_mini

    94-B4-0F-32-C3-D2 Infra <unknown> -83 5805000 office

    94-B4-0F-32-C3-D1 Infra <unknown> -85 5805000 NTT_Guest

    DA-9C-67-5F-E4-3F Infra <unknown> -71 11 DIRECT-3f-HP M477 LaserJet

    D0-13-FD-3E-23-A8 Infra <unknown> -65 11 V20_8098

    D8-C7-C8-5E-FA-DA Infra <unknown> -52 5580000 office

    D8-C7-C8-5E-FA-D8 Infra <unknown> -53 5580000 NTT_Employee

    32-3A-64-D9-95-7C Infra <unknown> -55 5765000 DIRECT-AmALImsTB

    48-FD-A3-17-AF-60 Infra <unknown> -64 1 Simon

    D8-C7-C8-5E-FA-D0 Infra <unknown> -41 11 NTT_Employee

    94-B4-0F-32-C4-D0 Infra <unknown> -62 5220000 NTT_Employee

    0E-EC-DA-36-87-27 Infra <unknown> -81 5180000 POS-Testing

    1E-EC-DA-36-87-27 Infra <unknown> -81 5180000 Test

    FE-EC-DA-36-87-27 Infra <unknown> -80 5180000 geidea

    AC-A3-1E-CD-64-92 Infra <unknown> -46 5765000 office

    AC-A3-1E-CD-64-90 Infra <unknown> -46 5765000 NTT_Employee

    94-B4-0F-32-C4-D2 Infra <unknown> -62 5220000 office

    FE-EC-DA-1E-4C-9C Infra <unknown> -70 5240000 geidea

    FC-EC-DA-1E-4C-9C Infra <unknown> -70 5240000 G-Guest

    0E-EC-DA-1E-4C-9C Infra <unknown> -71 5240000 POS-Testing

    82-02-71-91-E3-72 Infra <unknown> -59 5180000 Zhone5G_E371

    8A-02-71-71-BE-A3 Infra <unknown> -62 5180000 Zhone5G_BEA2

    FC-EC-DA-36-87-27 Infra <unknown> -81 5180000 G-Guest

    AC-A3-1E-CD-64-80 Infra <unknown> -50 1 NTT_Employee

    AC-A3-1E-CD-64-82 Infra <unknown> -53 1 office

    D8-C7-C8-5E-FA-D2 Infra <unknown> -41 11 office



    Connection History



    Information for Auto Configuration ID 3



    List of visible networks: 17 item(s) total, 17 item(s) displayed

    BSS Type PHY Security Signal(RSSI) Compatible SSID

    ------------------------------------------------------------------------------

    Infra <unknown> Yes 93 Yes NTT_Employee

    Infra g Yes 24 Yes HP-Print-23-Officejet Pro 8620

    Infra g No 16 Yes HP-Print-12-Officejet 6700

    Infra <unknown> Yes 93 Yes office

    Infra <unknown> Yes 86 Yes (Unnamed Network)

    Infra <unknown> Yes 40 Yes Connect_4G_mini

    Infra <unknown> Yes 26 Yes NTT_Guest

    Infra <unknown> Yes 65 Yes DIRECT-3f-HP M477 LaserJet

    Infra <unknown> Yes 80 Yes V20_8098

    Infra <unknown> Yes 85 Yes DIRECT-AmALImsTB

    Infra <unknown> Yes 80 Yes Simon

    Infra <unknown> Yes 65 Yes POS-Testing

    Infra <unknown> Yes 35 Yes Test

    Infra <unknown> Yes 67 Yes geidea

    Infra <unknown> Yes 67 Yes G-Guest

    Infra <unknown> Yes 83 Yes Zhone5G_E371

    Infra <unknown> Yes 81 Yes Zhone5G_BEA2



    List of preferred networks: 0 item(s)



    Information for Auto Configuration ID 2



    List of visible networks: 22 item(s) total, 22 item(s) displayed

    BSS Type PHY Security Signal(RSSI) Compatible SSID

    ------------------------------------------------------------------------------

    Infra <unknown> Yes 62 Yes geidea

    Infra <unknown> Yes 38 Yes DIRECT-4RDESKTOP-NKJBIT2msUX

    Infra <unknown> Yes 22 Yes bahaa

    Infra <unknown> Yes 95 Yes office

    Infra <unknown> Yes 31 Yes NTT_Guest

    Infra <unknown> Yes 80 Yes G-Guest

    Infra <unknown> Yes 92 Yes (Unnamed Network)

    Infra <unknown> Yes 96 Yes NTT_Employee

    Infra <unknown> Yes 38 Yes Connect_4G_mini

    Infra <unknown> Yes 13 Yes AndroidAP

    Infra <unknown> Yes 80 Yes HUAWEI P smart

    Infra <unknown> Yes 53 Yes HW-RE

    Infra <unknown> Yes 67 Yes DIRECT-3f-HP M477 LaserJet

    Infra <unknown> Yes 81 Yes V20_8098

    Infra <unknown> Yes 84 Yes DIRECT-AmALImsTB

    Infra <unknown> Yes 50 Yes Simon

    Infra <unknown> Yes 62 Yes POS-Testing

    Infra <unknown> Yes 33 Yes Test

    Infra <unknown> Yes 83 Yes Zhone5G_E371

    Infra <unknown> Yes 62 Yes Zhone5G_BEA2

    Infra <unknown> Yes 26 Yes DIRECT-D9-HP

    Infra <unknown> Yes 16 Yes HW-4G-MobileWiFi-2CDC



    List of preferred networks: 0 item(s)



    Information for Connection ID 2

    Connection started at: 2019-11-18 15:37:55-039

    Auto Configuration ID: 2

    Profile: Discovery connection

    SSID: NTT_Employee

    SSID length: 12

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    Connectivity settings provided by hardware manufacturer (IHV): No

    Security settings provided by hardware manufacturer (IHV): No

    Profile matches network requirements: Success

    Pre-association status: Success

    Association status: Success

    Last AP: 94-b4-0f-32-c4-d0

    Security and Authentication

    Configured security type: WPA2-802.1X

    Configured encryption type: CCMP(AES)

    802.1X protocol: Yes

    Authentication mode: Invalid (5)

    Number of 802.1X restarts: 1

    Number of 802.1X failures: 0

    Key exchange initiated: No

    Number of security packets received: 13

    Number of security packets sent: 6

    Security attempt status: Fail 0x00038001



    Information for Auto Configuration ID 1



    List of visible networks: 22 item(s) total, 22 item(s) displayed

    BSS Type PHY Security Signal(RSSI) Compatible SSID

    ------------------------------------------------------------------------------

    Infra <unknown> Yes 80 Yes HW-RE

    Infra <unknown> Yes 33 Yes NTT_Guest

    Infra <unknown> Yes 35 Yes DIRECT-4RDESKTOP-NKJBIT2msUX

    Infra <unknown> Yes 83 Yes (Unnamed Network)

    Infra g No 24 Yes HP-Print-12-Officejet 6700

    Infra <unknown> Yes 95 Yes NTT_Employee

    Infra <unknown> Yes 94 Yes (Unnamed Network)

    Infra g Yes 18 Yes HP-Print-23-Officejet Pro 8620

    Infra <unknown> Yes 62 Yes DIRECT-3f-HP M477 LaserJet

    Infra <unknown> Yes 29 Yes DIRECT-97-HP OfficeJet Pro 8720

    Infra <unknown> Yes 14 Yes DIRECT-73-HP M452 LaserJet

    Infra <unknown> Yes 40 Yes Connect_4G_mini

    Infra <unknown> Yes 80 Yes V20_8098

    Infra <unknown> Yes 90 Yes office

    Infra <unknown> Yes 84 Yes DIRECT-AmALImsTB

    Infra <unknown> Yes 78 Yes Simon

    Infra <unknown> Yes 67 Yes POS-Testing

    Infra <unknown> Yes 31 Yes Test

    Infra <unknown> Yes 67 Yes geidea

    Infra <unknown> Yes 67 Yes G-Guest

    Infra <unknown> Yes 83 Yes Zhone5G_E371

    Infra <unknown> Yes 82 Yes Zhone5G_BEA2



    List of preferred networks: 0 item(s)



    Information for Connection ID 1

    Connection started at: 2019-11-18 15:37:17-605

    Auto Configuration ID: 1

    Profile: Discovery connection

    SSID: NTT_Employee

    SSID length: 12

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    Connectivity settings provided by hardware manufacturer (IHV): No

    Security settings provided by hardware manufacturer (IHV): No

    Profile matches network requirements: Success

    Pre-association status: Success

    Association status: Success

    Last AP: ac-a3-1e-cd-64-90

    Security and Authentication

    Configured security type: WPA2-802.1X

    Configured encryption type: CCMP(AES)

    802.1X protocol: Yes

    Authentication mode: Invalid (5)

    Number of 802.1X restarts: 1

    Number of 802.1X failures: 0

    Key exchange initiated: No

    Number of security packets received: 6

    Number of security packets sent: 5

    Security attempt status: Fail 0x00038001

    :)
     
    Mohammed Golam Noor, Nov 18, 2019
    #1
  2. PAVAN_N
    Pavan_N Win User

    No preferred wireless network

    Hi,

    Thank you for posting in Microsoft Community.

    I understand your concern and frustration you have been through. I will be glad to assist you.

    I appreciate the troubleshooting steps you have performed to resolve your issue.

    1. Have you tried connecting WLAN?

    I suggest you to follow the Methods and check if the issue persists.

    Method 1: Remove and re-create the wireless network connection.

    To remove and re-create the wireless network connection, follow these steps:

    1. Click Start, type ncpa.cpl, and then hit Enter.

    2. Right-click your wireless network connection, and then click Properties.

    3. Click the Wireless Networks tab.

    4. Under Preferred networks, click your wireless network, and then click Remove.

    5. Click View Wireless Networks.

    6. Under Network Tasks, click Refresh Network List.

    7. Under Choose a wireless network, click the wireless network to which you want to connect, and then click Connect.

    Method 2: Further, you may reset the Winsock settings and check if this helps:

    Run CMD as administrator.

    In the command line type: “netsh winsock reset”.

    Press Enter then restart your PC to check if this helps.

    Refer the links below Wired and wireless network problems:

    http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Why can’t I get online?

    http://windows.microsoft.com/en-gb/windows-10/getstarted-why-cant-i-get-connected

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thanks
     
    Pavan_N, Nov 18, 2019
    #2
  3. VANESSA YAR
    Vanessa Yar Win User
    Wireless Network

    Thanks for trying the steps again. It's now clear that the problem is on your router. To reconnect your laptop to the network, we suggest that you set or specify the channel of your wireless network. If you can access your router's user interface, set the
    channel to either channel 1, 6, or 11. Once done, remove your WiFi network from your preferred network list, then reconnect.

    Let us know the result.

    Regards.
     
    Vanessa Yar, Nov 18, 2019
    #3
  4. RHART3888
    rhart3888 Win User

    You have no preferred wireless network

    No preferred wireless network

    I still cannot access my wireless network. When I run the network connectivity troubleshooter, I am asked to pick a preferred network. I click on the line to give me a list and I get none. I am then told I have not chosen a preferred network. It's a
    little hard to do so when I am not given any to choose from! I have done all command prompt solutions. None have worked. Entering the command netcfg -d caused all wireless networks to disappear. The wireless adapter was still installed and appeared to
    be working fine. I tried to enter the network manually and it didn't work. I actually had to re-install Windows 10 to be able to pick up the wireless networks again.

    I can see my home network, Google Chromecast sometimes, our smart TV most of the time and a hidden network. We have no hidden network and live far enough from our neighbors that the only ones that show should be in our house alone. Could this be the problem?
    The network symbol for each network shows the symbol with an asterisk. What does this mean?
     
    rhart3888, Nov 18, 2019
    #4
Thema:

You have no preferred wireless network

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