Windows 10: “Your device has encountered a problem and needs to be restarted. We just collect...

For almost an hour, I have not been able to access the desktop of my Windows 11. When I start it, I come across a blue screen where it says “Your device has encountered a problem and needs to be restarted. We just collect information related to errors and then we will restart the computer. »Before that I was using my computer normally until I tried to open a Word document and it told me that Word was having a problem that was preventing it from working. I restart my computer and I come across a black screen when I turn it on. It was after restarting it several times that I came across what I h

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HTC Windows 7 encountered problems installing device software, dependancy service group failed to start??

Hello moojfish,



Thank you for posting.



You mentioned doing some troubleshooting steps to resolve the error: Windows encountered a problem installing the device software for your device.



But I am unclear as the troubleshooting steps that you have tried. To get a better idea of what you have done or any document(s) that you have gone through can you please list the troubleshooting you completed. This will help us in providing you new
suggestions rather than having you repeat unsuccessful steps.



Thank you in advance for your response.



Kind Regards,

 

Windows encountered a problem installing device software for your device

Hi Akshay,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience caused, I will be glad to assist you with this.

As you mentioned that you received an incompatibility related error during the installation, I would suggest you to try installing the driver in compatibility mode by following the steps below and check again.

1. Right-click on the setup file of the driver and select "Properties".

2. Select "Compatibility" Tab.

3. Place a check mark next to "Run this program in Compatibility mode" and select Windows 8
from the drop down list.

4. Let the driver install and then check the functionality.

Also, try uninstalling and bluetooth audio related drivers in the device manager and restart the computer.

Windows key + X > Device Manager

Let us know the result.

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.