Windows 10: Your device ran into a problem

What happen ? and how to fix Windows show blue screen Your device ran a problem and needs to start. We are just collecting some error info, and then we'll restart for you

:)

 

your pc ran into a problem

Hi Beth,



Device Manager allows the users to view and the control hardware attached to the computer. You can check in the Device Manager if your graphics card is detected. To assist you better, we’d like to ask you a few questions.

• Are you only experiencing the issue when playing Sims?
• Did the issue persists in safe mode?

For now, we suggest that you follow the troubleshooting steps provided in this
article
and see if it resolve the issue.

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.