Windows 10: your device ran into problem , bitlocker key i fill but not open

my laptop not working . showing bitlocker key and after fill bitlocker key its showing your device ran into a problem and needs to restart . i try my side all troubleshoot and advace option . its still not working .

:)

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

problem with bitlocker

Hi Roeslie,

Thank you for writing to Microsoft Community Forums.

We need some more details to help you find the solution to your problem.

• Which edition of Windows 10 is installed on your surface machine?
  
• Did you notice any changes on the computer recently?
  
• When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
  
• Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?
  

If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

Find my BitLocker recovery key

Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

Peer Samie

Microsoft Community-Moderator

 

How to define [Device] - [BitLocker recovery key] pair

I want to delete not-associated-with-any-pc BitLocker recovery key. Device name in 'About' and that shown on the listing page for BitLocker recovery key seems to be different. Windows installed date in 'About' and registered date for BitLocker seems to
be different, too. As my desktop devices experienced reinstall at problem before, it is uncertain which device listed are actually in use. If a bootable USB could be counted, I wish know how to identify them, too. Thank you very much.