Windows 10: Your PC has ran into a problem

Hiya guys,

Not sure if you can help me figure this out. For some time now, I've been having some issues with my copy of Windows 10 Pro. Not sure if it matters, but I bought the key and installed it through the instructions as it's a lot cheaper.

When I log in and start using my machine, I get the message 'your pc ran into a problem and needs to restart'. Event viewer and system reliability don't seem to give any useful info. And when it restarts on its own, it doesn't seem to be able to the the OS unless you do a hard restart.

My boot drive is a Samsung 970 EVO and after feeling it during one of these incidents, its not even warm. My case has pretty good airflow and nothing really gets hot. I'm currently running an sfc scan, but it seems to be stuck at 38%.

Any help would be greatly appreciated.

Thanks

:)

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

PC ran into a problem

Hi Argel,

• The stop code error began within this past week
• I have an HP laptop and just updated the Bios
• It's happening once a day
• What I'm getting is a blue screen that first shows the sad face followed by: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you."
• Then it states "If you call a support person, give them this info:" which is what I typed above.

 

Windows 10 1709 System Restore problems...


That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.