Windows 10: your pc ran into problem

this happens once a week on my dad laptop which is 7 years old

this started 2 months ago

why this happens and how can i avoid it

is this software problem or hardware

:)

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

Your PC ran into a problem issue

Hey. My PC frequently shows the error message that 'Your PC ran into a problem and needs to restart'. What are the possible ways you can suggest to avoid this issue in the future as I cannot keep using it with such frequent restarts.

Thanks.

 

your pc ran into a problem

Hi Beth,



Device Manager allows the users to view and the control hardware attached to the computer. You can check in the Device Manager if your graphics card is detected. To assist you better, we’d like to ask you a few questions.

• Are you only experiencing the issue when playing Sims?
• Did the issue persists in safe mode?

For now, we suggest that you follow the troubleshooting steps provided in this
article
and see if it resolve the issue.