Windows 10: Your Phone apps prevent you from making calls

Discus and support Your Phone apps prevent you from making calls in Windows 10 Software and Apps to solve the problem; Hi, I cannot make calls in the Your Phone app. I keep getting the message 'Youhave apps installed that prevent you from making calls' but I have no... Discussion in 'Windows 10 Software and Apps' started by David W13, Mar 30, 2021.

  1. DAVID W13
    David W13 Win User

    Your Phone apps prevent you from making calls


    Hi,


    I cannot make calls in the Your Phone app. I keep getting the message 'Youhave apps installed that prevent you from making calls' but I have no other apps on my computer like PhoneWise or Dell Mobile Connect. PhoneWise was preinstalled, but it is now uninstalled.


    What can I do to resolve this issue? There must be some way to figure out what is causing this conflict.

    Computer:HP EliteBook x360 1030 G2

    Windows 10Pro version 1909, OS-version 18363.1379

    :)
     
    David W13, Mar 30, 2021
    #1
  2. BRADAVON
    bradavon Win User

    Your Phone App: Ringtone and Call quality terrible?

    Hi,

    Anyone help with this? Thanks.

    Windows 10 version: 1909 (Build: 18363.815)
    Your Phone App version: 1.20041.85.0
    Your Phone Companion Link to Windows app version: 1.20041.82.0
    Link to Windows Service version: 1.0.5.2.30

    Samsung Galaxy S10: Android 10 / OneUI 2.1

    It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

    All other aspects of Your Phone work wonderfully.

    I've tried:

    Phone:

    1. Bluetooth: Unpairing the Surface Pro X
    2. Your Phone Companion App: Clearing Application Data/Cache
    Surface Pro X:

    1. Settings -> Bluetooth: Unpairing the phone
    2. Settings -> Phone: Unlinking the phone
    3. Settings -> Apps: Your Phone App: Repair and Reset
    I then set it all up again which went through all fine.

    I've also tried:

    1. Device Manager -> All Bluetooth Drivers -> Update Driver
    2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.
    I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

    Because the crackling noise seems to be bluetooth related.

    Thanks

    - - - Updated - - -

    Anyone?

    Thanks
     
    bradavon, Mar 30, 2021
    #2
  3. BRINK
    Brink Win User
    Windows 10 Your Phone app can now make calls from Android phone

    Read more: Windows 10 Your Phone app can now be used to make calls from Android phones | ZDNet
     
    Brink, Mar 30, 2021
    #3
  4. BRINK
    Brink Win User

    Your Phone apps prevent you from making calls

    Windows 10 Your Phone app can now make calls from Android phone

    Read more: Windows 10 Your Phone app can now be used to make calls from Android phones | ZDNet
     
    Brink, Mar 30, 2021
    #4
Thema:

Your Phone apps prevent you from making calls

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