Windows 10: Your update crashes my laptop, it becomes unresponsive, screen got flickering

Discus and support Your update crashes my laptop, it becomes unresponsive, screen got flickering in Windows 10 Gaming to solve the problem; I am using asus vivobook X540U.... Discussion in 'Windows 10 Gaming' started by njneerajlathwal, Feb 11, 2024.

  1. Your update crashes my laptop, it becomes unresponsive, screen got flickering


    I am using asus vivobook X540U.

    :)
     
    njneerajlathwal, Feb 11, 2024
    #1
  2. barndoor Win User

    Flickering and blinking laptop screen

    I'm using a laptop with Windows 10 and an Intel HD Graphics 4600 display adaptor. A few days ago I attached a Dell D3000 dock to my laptop, and almost immediately my laptop screen started to flicker and repeatedly blink off and on again. I disconnected the dock, which did not resolve the problem, and since then I've tried various techniques to fix the problem, but none of them have worked. In order, this comprised of:

    1. attempting system restore - but all five restore points were corrupted (?!);
    2. updating the driver for the Intel display adaptor;
    3. rolling back the driver for the Intel display adaptor;
    4. uninstalling the driver for the Intel display adaptor;
    5. downloading Windows 10 from the Microsoft site and re-installing it.
    The problem has persisted even when I disconnected everything from my laptop, took it to my workplace, and switched it on there (using its battery for power); so the following possible reasons can be ruled out: its location in my house, any attached peripherals, a faulty power cable.

    I am certain the problem is in some way connected to the Intel HD Graphics 4600 display adaptor:
    1. after I completely uninstalled it - which reverted the graphics card to the standard Microsoft one - the screen didn't flicker or blink once afterwards (I left the laptop switched on for about an hour without incident, whereas previously I would experience as many as ten 'events' a minute). This rules out a possible damaged connection between the body of the laptop and its screen. However, when Windows auto-installs updates it reinstates the Intel one...
    2. ...and when the laptop is switched on the screen flickers and repeatedly blinks off and on again...
    3. ...although, strangely, connecting an external monitor to the laptop (HDMI to HDMI) results in neither the laptop screen nor the external monitor flickering or blinking. The problem returns when I disconnect the HDMI cable from the HDMI port on the laptop.
    I now have the inescapable feeling that when I attached the dock I somehow fried the Intel display adaptor, and it isn't possible to fix it: I have read in the forums that replacing the graphics card on a laptop is well-nigh impossible. But if anyone else can suggest an approach I haven't yet tried I'd be very receptive!

    As an aside, I contacted the retailer and they have sent me all of the drivers that are available for my system, but I don't know how to install them.
     
    barndoor, Feb 11, 2024
    #2
  3. SUI
    Sui Win User
    Screen starts to flicker after logging in for a while

    Hello

    This is an entirely new issue. My screen starts to flicker after logging in/turning on computer for a while, and/or if I launch an app that uses my Nvidia card (my laptop has Optimus), I'm not exactly sure which of these two causes it. For the first while after a restart, the screen appears fine. The flickering appears on desktop background + internet browser as well, so I'm pretty sure it's not a program compatibility issue. The flickering is not severe (the type that looks like horizontal bars sliding up) but it's an annoyance.

    Tried:

    • Disabling Windows error reporting + problem reporting service in msconfig
    • Restart computer
    • Resetting Nvidia global settings to default in Nvidia control panel
    • Checking for display drive updates in device manager (all up to date)
    • Checking monitor refresh rate (60Hz, can't be changed)

    Laptop I'm using:

    • i7-4700MQ 2.4GHz
    • 1900x1080
    • Intel HD 4600 + Nvidia GT750M

    Thanks for suggestions.
     
  4. AlanR246 Win User

    Your update crashes my laptop, it becomes unresponsive, screen got flickering

    Screen flicker and hangup on desktop screen

    The short term fix for me was to roll back to Windows 7. I did not have the time to work through the issues but will try again in a week or so. I had a call in to the Microsoft Answer Desk and got a call back after I rolled back. Pasted below are the suggestions
    to attempt find the problem. In my case, I suspect Norton was the culprit since that was the common product on both my desktops and I was not seeing a flicker in Task Manager window.

    From the Microsoft Answer Desk:

    Here are the Steps for the Flickering issue.

    If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues.

    To start, press this key combination: CTRL+SHIFT+ESC

    If this opens Task Manager and that window is NOT flickering:The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly.

    • Use the File, Run option in Task Manager to open additional tools as-needed. Be sure to check the box to run tools as Administrator. These could include:

      appwiz.cpl: Opens Programs and Features

      compmgmt.msc: Opens Computer Management

      cmd.exe
    • You can search for crash events in the Event Logs and find if any third party DLLs are the faulting module in the Explorer,.exe crashes Or uninstall software that is likely to include shell extensions.
    • If removing software does not resolve the issue, use these commands to repair Windows:

      dism /online /cleanup-image /restorehealth

      sfc /scannow
    We have reports that removing these apps help resolve the issue:

    • Norton Antivirus
    • Other AV solutions
    • iCloud
    • IDT Audio (faulting module IDTNC64.cpl)
    If Task Manager is flickering, or it didn't open, proceed with display driver troubleshooting:
    The likely cause is a display driver or display hardware issue.

    • Boot to Safe Mode with Networking.
    • Use the same steps here as for Black Screen issues - if dual chipset, disable built-in graphics, if still flickers, try with only the other chipset enabled.
    • If this does not work, or there is only a single chipset, uninstall the device and remove the driver software.
    • Then boot into Windows and update the drivers to the latest from the manufacturer.
    Here are the Steps for the Flickering issue.

    If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues.
     
    AlanR246, Feb 11, 2024
    #4
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Your update crashes my laptop, it becomes unresponsive, screen got flickering

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