Windows 10: Your update killed my audio drivers

I updated my laptop and suddenly no sound. I looked at the volume slider and it said "no audio devices are installed." I went around asking people for help until one guy said that the latest windows update messed with Intel audio drivers. Can you guys tell me how to fix this, or at the very least, fix it in the next Windows update?

:)

 

Headphone jack kills audio drivers

Hi,

Thank you for the update on the issue.

This could be if the drivers get corrupted or not installed properly. This could also be if the audio service is not running.



This issue could have occurred due to these reasons:

• If dependency services are not running.
• Corrupt audio drivers.

Try the steps listed here and check if it helps:

Method 1:

Let's run Audio Troubleshooter and check if it helps.

a) Press the ‘Windows + W’ key on the keyboard.

b) Type troubleshooter in the search box
and then press enter.

c) Click hardware and sound and click on ‘Playing Audio’.

Method 2:

If the issue persists, I would suggest you to check if the audio dependency services are started and their
Startup Type is set to Automatic.

a. Press Windows Key +R.

b. Type Services.msc and hit Enter.

c. Scroll down through the list and find the following services.

Plug and Play

Multimedia Class Scheduler

Windows Audio Endpoint Builder

d. Double-click on the services one by one and check if the services are
started and startup type is automatic.

Do keep us updated.

Regards,

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

New Win10 update killed my audio

Since you have tried uninstalling and reinstalling the latest driver of your audio card, we suggest you to follow the steps below to check if the speaker has been set as default in the Playback devices:

• Right-click on the speaker icon on the right bottom of the desktop.
• Click on Playback devices to see a list of devices connected to the system.
• If it is not listed, it is possible that the device has been disabled because of the update. Right click and select
  Show Disabled Devices.
• If your device is listed after this, right click on the speaker and select
  enable.
• Right click on the speaker and click Set as Default option present at the bottom of the same window.

If the issue persists, you can try to roll back driver if it is available in the options. To rollback the driver, you may follow the steps below:

• Press Windows + R on the desktop screen.
• Type devmgmt.msc and hit enter.
• Expand the category you want and right click on the driver and select properties.
• Navigate to driver tab and click on Roll Back Driver.

If the Roll Back Driver is not available, you may try to install an older version of your audio driver from the Manufacturer's website. You need to uninstall first all the devices for Sound, video and game controllers under the Device Manager (HD Audio Device
and NVIDIA Audio Device) before reinstalling the driver.

Let us know the status of the issue so we can assist you more.