Windows 10: "You've lost access to email" error when signing in

I recently bought a new laptop and as part of the setup, I entered my email address and password. After going through the set up, and logging in again, I get a message "Something is wrong with your account" and a link to fix it on the web. When I click on the link I get "You've lost access to your email"


I tried changing the password twice and both times Microsoft sent me an email to that address to confirm it.


I tried following the instructions to recover the email and on my third try, I got an email to my alternate address saying they've confirmed my ownership of the account and another email with a link to reset the password. After resetting the password, I am back where I started with the same "You've lost access to email" error.


I have never lost access to my email. It has been my primary email from the time I created it nearly 20 years ago when Gmail was still in beta and I have 2FA enabled. A couple of times over the years, there have been attempts to register with Microsoft using my email. I received a bunch of emails nearly all in Spanish and I have always ignored them or disallowed registration.

:)

 

Cannot sign in microsoft account.

My device: Lumia 520. GDR2.
I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6.

Any suggestion?

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

Sent Emails lost

Hi Bruce,

Thank you for being a part of Windows 10.

I would require more information to help you better.

• How are you trying to access your Outlook account? Is it though Mail app or website?
• Did you check if the issue persists by accessing your account through Outlook.com website?

If your accessing your account through the Mail app then, I suggest you to follow the below steps to turn
Off and turn On the email sync settings.

• Open the Mail app and sign in to your account.
• Click on the gear icon (Settings) from the bottom left corner.
• Click on the Accounts under
  Settings.
• Click on your account and select Change settings.
• Click on the Change mailbox sync settings.
• Under the Sync options, try to Turn
  Off all the options and close the Mail app.
• Restart the system and follow Step 1 to Step 5 then, Turn
  On all the options under Sync options and check.

If the issue still persists then, I would recommend you to remove and reconfigure your account in the Mail app.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.