Windows 10: Zephyrus G14 critical shutdown while in sleep mode

Discus and support Zephyrus G14 critical shutdown while in sleep mode in Windows 10 Gaming to solve the problem; My laptop has all the updated drivers, BIOS and updated windows from official Asus Support Website. The laptop always restarts at some point while in... Discussion in 'Windows 10 Gaming' started by Mihir Atrey, Sep 13, 2023.

  1. MIHIR ATREY
    Mihir Atrey Win User

    Zephyrus G14 critical shutdown while in sleep mode


    My laptop has all the updated drivers, BIOS and updated windows from official Asus Support Website. The laptop always restarts at some point while in sleep mode. When I check the event log, I see a Critical Error with the following information attached with screenshots.

    :)
     
    Mihir Atrey, Sep 13, 2023
    #1
  2. AHMADVACEEM
    ahmadvaceem Win User

    Stuck then Blue Screen Error for ROG Zephyrus G14

    My system is getting stuck almost everyday after some work. I hard restart it then it can work fine later for that day. Sometimes if I don't restart, it goes to blue screen error and restarted itself. I think it's happening after I put my system to sleep then use it again. I'm using Asus ROG Zephyrus G14. dump files and NFO file is shared in the link below.

    Minidump
     
    ahmadvaceem, Sep 13, 2023
    #2
  3. BRINK
    Brink Win User
    CES 2020: ASUS unveils Zephyrus G14 and Ryzen TUF Gaming laptop

    Source: CES 2020: ASUS unveils Zephyrus G14 and Ryzen-powered TUF Gaming laptops | Windows Experience Blog


     
    Brink, Sep 13, 2023
    #3
  4. CHAMARAJAYSL
    ChamaraJaySL Win User

    Zephyrus G14 critical shutdown while in sleep mode

    Asus Zephyrus G14 is getting bluescreen of death error

    • My Asus Zephyrus G14 GA401IV-BR9N6 (AMD Ryzen 9 4900HS - 16GB Memory - NVIDIA GeForce RTX 2060) is getting bluescreen of death error atleast twice a day. I cannot figure out what is the accurate error due to many different bluescreen errors.
    • I have updated all my drivers(Nvidia, AMD etc) and all windows 10 latest updates. I have noticed that these errors are frequent when I use Dolby Atmos as spatial sound option.
    • I checked the event viewer and found out that there are multiple critical errors of 41(63) KERNEL-POWER (70368744177664),(2). I have uploaded all my mini dump + event log as a ZIP file in below link. please check, Thank you.

      OneDrive
     
    ChamaraJaySL, Sep 13, 2023
    #4
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Zephyrus G14 critical shutdown while in sleep mode

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