Windows 10: Zoo Tycoon 2 Ultimate Collection not working on Windows 10

So I downloaded Zoo Tycoon 2 Ultimate Collection on Amazon, and it installed perfectly fine but when i tried to play the game, it never starts. It shows you the menu that allows you to press "Play" but it just doesn't work. I've tried to uninstall and reinstall, but I still have the same problem.​

:)

 

Zoo tycoon 2 ultimate collection

Hi Elisabeth,

We know that you really want to play the Zoo tycoon 2 ultimate collection. Apparently, for you to have the game again, we would suggest that you download the game from Microsoft Store or buy a new Installation disc of Zoo tycoon 2 ultimate collection.

 

Zoo Tycoon 2 Ultimate collection

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity and to assist you accordingly, we would need some information.

1. May I know from where did you purchase this Zoo Tycoon 2 Ultimate collection DVD?
   
2. Are you getting any error messages?
   

I suggest you to clean the shiny suface of the game cd/dvd and attemp to install.



I look forward to your reply.



Thanks,

Suman.B

Microsoft Community – Moderator

 

Zoo Tycoon 2 Ultimate Collection

Hi,



To better help you with your concern about playing the Zoo Tycoon 2: Ultimate Collection, we suggest that you Run the Program Compatibility Troubleshooter. Kindly click this

link and perform the steps provided in the article.



After performing the steps provided above, we recommend that you also run the Windows Update Troubleshooter on this

link.

Let us know how it goes.