Windows 10: In the middle of an update my keyboard and mouse stopped working.

My computer was updated automatically and in the middle of the update it does not detect the keyboard or the mouse, I have connected the keyboard to another PC and it works, because that is what happens.

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Keyboard and mouse stopped working

Hi Yolanda,

There are different factors that can contribute as to why the keyboard and mouse in your laptop stopped working. This could be caused by a recent update that was installed or device drivers that need to be updated. For us to resolve your concern, kindly
answer the questions below;

• Were there any recent changes made or updates that was installed prior to the issue occurring?
• Were there any error messages or prompts when you attempted to use the keyboard or mouse?
• Which build and version of Windows 10 do your have installed?

We look forward to your response to our queries.