Windows 10: Battery Issues on Surface Pro

Hi all, recently i just picked up a brand new Surface Pro 6 i5 8GB RAM, this laptop/tablet is extremely versatile and great. The only particular problems i am having now is the battery issue. I was just watching some youtube and the battery was draining like crazy. It went from 50% to 43% when i only watch youtube videos for around 15 mins? Is it common to happen for surface pro 6? i actually did printed out the battery report and attached below

:)

 

Surface Pro 3 Dogged by New Battery Issues

Read more: Surface Pro 3 Dogged by New Battery Issues - Thurrott.com




Tip How to Generate Report of Battery Usage in Windows 10

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Microsoft: Software fix coming Surface Pro 3 models w/ battery issues


UPDATE: Microsoft has now published a changelog for the update, confirming that this was the only fix.

*Arrow Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update

[table][tr]Windows Update History Name Device Manager Name [/tr] [tr][td]System Firmware Update – 8/29/2016[/td] [td]Surface Pro Embedded Controller Firmware

• v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions as a "fuel gauge" so that the battery capacity is accurately reported. See Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update for more information.

[/td] [/tr] [/table]