Windows 10: Computer closes down when no power connected and battery still has plenty of charge

Discus and support Computer closes down when no power connected and battery still has plenty of charge in Windows 10 BSOD Crashes and Debugging to solve the problem; When Windows 10 laptop is not connected to power but still has plenty of charge it shuts down. Maybe only 20 mins or so into presentation from full... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Mike and Lorraine Wise, Jul 16, 2019.

  1. MIKE AND LORRAINE WISE
    Mike and Lorraine Wise Win User

    Computer closes down when no power connected and battery still has plenty of charge


    When Windows 10 laptop is not connected to power but still has plenty of charge it shuts down. Maybe only 20 mins or so into presentation from full charge.

    :)
     
    Mike and Lorraine Wise, Jul 16, 2019
    #1
  2. GRAYDRAKE
    Graydrake Win User

    My Computer is Plugged in but not Charging

    My laptop computer is plugged in but not charging. The power supply will maintain the charge level (%), but not add to it. Removing and reinserting the battery allows the power supply to add to the % charge to 100%.

    Steps performed:

    • Turning the computer off and restarting it returns the computer to the Plugged in, Not Charging state.
    • Removing the battery again allows one complete charge, after which the laptop would no longer charge again.
    • I have used more than one power supply with the same condition.

    To resolve the issue, I remove the battery, obtain a complete charge, and maintain this charge by always keeping the power supply plugged in.

    What is the root of the problem?
     
    Graydrake, Jul 16, 2019
    #2
  3. SLARTYBART
    Slartybart Win User
    New battery not charging


    I suggested uninstall, not re-install.

    There's an extended version of those instructions - the same idea, but some additional steps.
    Shut down hte machine
    Remove the battery - run on AC power only
    Device Manager > Batteries
    Uninstall Microsoft ACPI-Compliant Control Method Battery
    Shut down the machine

    Remove AC power
    Wait 1 minte
    Insert Battery
    Connect AC power
    Start the machine

    Microsoft ACPI-Compliant Control Method Battery should be reinstalled when the machine is booting

    But, the .3 volts might be significant - I agree with Kbird
     
    Slartybart, Jul 16, 2019
    #3
  4. JJPHUKET
    jjphuket Win User

    Computer closes down when no power connected and battery still has plenty of charge

    Charging problems, battery showing full but not charging and laptop closes down on battery power alone.

    After removing battery and connecting a.c. adapter all working fine but battery showing full but not charging and laptop closes down on battery power alone.
     
    jjphuket, Jul 16, 2019
    #4
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Computer closes down when no power connected and battery still has plenty of charge

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