Windows 10: Microsoft tech 2 screwed up my computer!

Microsoft tech 2 screwed up my computer! Now what do I do to get help! Everyone I talked to at Microsoft transfers me to someone else now! You erased my external hard drive with all my work on it stored. I have My case number to all of the work and to the original problem that still remains! Where can I complain to really get some GOOD help with this new problem? If this keeps going I will make a claim with the BBB and Attorney General's office! So I better get some good help very soon! Again I ma on hold and been 4 1/2 hr. doing this! Not at all happy with Microsoft!

:)

 

Outlook, Windows update screwed my computer

Hi Bennie,



Thank you for posting in Microsoft Community.



Sorry for the inconvenience caused to you. I’ll certainly help you with this.

• When you set up the account, did you create a local account or Microsoft account?
  
• What is the exact error message you get when you try to login?

I suggest you to check if you have activated two step verification for your account. If yes, I suggest you to turn it off and check.

http://windows.microsoft.com/en-us/windows/two-step-verification-faq

Also check if the Windows Update was successfully installed on your computer.

• Press Windows Key + I and click on Update and Security.
• Under Windows Update tab, click on Advanced options
• Click on View update history and check if the update is installed properly.

Keep us posted with the status of the issue to assist you further.



Thank you.

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

2 computers same acct...please help


Hi, I have 2 computers in my home. Both computers have the the user name and password when logging in. Also when I go to my Microsoft acct. both are listed under devices. I would like to have it so both devices have there own log in. If I delete the other computer listed in my acct. would this solve the problem? Also, would I be able to log into the other computer since it was deleted and how would I then create a new username and password? Any suggestions will be greatly appreciated.
Thank you!!