Windows 10: Docking Station, Win10, mouse stops working after resolution change

I have a customer that is using a docking station with dual monitors. When she goes into a certain web app horizon, it resets the screen resolution. The moment that happens, her trackpad will work on the desktop, but not in the web browser. She is using the trackpad and NOT the mouse and keyboard plugged into the dock. I have had her remove the mouse and keyboard, and that did not resolve the issue. I rebooted the doc, that didn't help. I updated its software/drivers/firmware, and that didn't help. I have replaced the DP cable with an HDMI cable, and that didn't help. Any ideas?

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I cannot connect to home Wi-Fi off the docking station but not on docking station.

1. I cannot connect to home Wi-Fi off the docking station but not on docking station.
2. When i'm on docking station system says i'm connected to home Wi-Fi, but when i browse says not connected.
3. Other devices connected to home Wi-Fi has no issue.
4. What steps can i take to resolve the issue other than updating Wi-Fi adapter driver?

 

DVI not working on extended monitor with Surface Book docking station

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Make sure the power light for the docking station is on
  
• 
  Make sure the monitor is getting power
  
• 
  Make sure the cable is connected properly to the monitor
  
• 
  Unplug and reconnect the Mini-DVI adapter on the back of your docking station
  
• 
  Try flipping the connector for the adapter over (turns out some adapters can go in upside-down)
  
• 
  Take the Surface out of the docking station then put it back in
  
  
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Logitech M325 Wireless Mouse with TB16 docking station, ok without docking station

I have a Logitech M325 Wireless Mouse, Dell XPS 15 plenty of horsepower, on TB16 docking station. When the laptop starts having some CPU activity the mouse lags big time, unusable. Do not exhibit the problem without the docking station.

Tried delete and reinstall of drivers and Logitech Unifying software but to no veil. Any guru help?