Windows 10: Can someone please help me to find out why my computer crashed and restarted?

My windows 10 restarted by itself. Under Problem Details I got the following message. Can anyone tell me what caused my computer to restart? How can I prevent this from happening again? If this is a wrong subreddit to ask for help I am sorry. If you can please suggest a subreddit where I should post about my problem.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000041792, 0xffff8c802ab1a580, 0x0000000066000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: e85d0529-08f3-4dce-9084-c1f3965e7c7a.

and

**Problem signature

Problem Event Name: BlueScreen

Code: 1a

Parameter 1: 41792

Parameter 2: ffff8c802ab1a580

Parameter 3: 66000000

Parameter 4: 0

OS version: 10_0_18362

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.18362.2.0.0.256.48

Locale ID: 2057**

System specs

Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202) Language: English (Regional Setting: English) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 12/21/17 19:11:49 Ver: 05.0000C (type: BIOS) Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz Memory: 32768MB RAM Available OS Memory: 32696MB RAM Page File: 9899MB used, 27661MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 130 DPI (135 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Enabled Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported DirectX Database Version: Unknown DxDiag Version: 10.00.18362.0387 64bit Unicode
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:)

 

Computer crashes and restarts periodically

Hello Kurt,

Thank you for posting your query in Microsoft Community.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the make and model of your computer?

What is the anti-virus program on the computer?

I suggest you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you

 

Computer restarting

I took out one of the sticks and it's working now. RAM wasn't on my list cause I thought bad ram would give BSODs not restarts. Boy was I wrong! Thanks for the help i789.


EDIT: I ran the Windows 7 memory stability test on the remaining stick and it passed the test. Half an hour later the comp crashed again. Is it still the RAM?

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it