Windows 10: CRITICAL_PROCESS_DIED Blue Screen / Black Screen with cursor

Please help under the current living situation my remote work came to a stop after the most recent Windows update, I woke up to a black screen with cursor computer, i have tried every online fix and cannot resolve my problem, it has made it to a blue screen at times, but the end result is always the same "Your PC ran into a problem and needs to restart" well the restart does nothing, I cannot access Safe Mode and I am desperate :. Please any help or advise would do including paying for remote assistance if that is even possible on a computer that shows nothing on the screent.


Thank you,

:)

 

Blue screen ntdll.sys CRITICAL_PROCESS_DIED

Hi Victor,

The CRITICAL_PROCESS_DIED bug check has a value of 0x000000EF. This indicates that a critical system process died.
The ntoskrnl.exe may possibly occur due to the default value in the
Boot Loader section of the Boot.ini file which is missing or invalid. BSOD errors occur mostly due to incompatible, faulty or corrupted device drivers installed on the computer. To better assist you, I'd like to know any changes
you've made. What troubleshooting steps have you done so far?

In the meantime, I suggest that you follow the steps in this article on how to troubleshoot blue
screen errors. You can choose when did you get the error and perform the instructions.

Let us know if you need further assistance.

 

Blue Screen Errors, Black Screen After Restart

Hello Jonathan,

The Black screen error that you're experiencing might be caused by connection issues with your PC or display, while
the Blue screen error can be caused by both hardware and software issues.

Meanwhile, we suggest that you follow our guided walk-through to resolve black screen errors and blue screen errors. Choose when did you get the error, and follow the instructions provided. Here are the links:

• Troubleshoot black screen or blank screen errors
• Troubleshoot blue screen errors

Please update us with the results. We will be glad to assist you.

 

Black Screen after Log on

So this is not a BSOD ? Have a Windows 10 disc or USB Flash Drive made ? How are you getting to task manager Ctrl.+Alt+Del ? Any cursor on screen ?