Windows 10: no internet access but still can surf internet

Name: Ethernet
Description: Realtek PCIe GbE Family Controller
Physical address MAC: 48:ba:4e:aa:1b:fe
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.9.79/16
IPv6 address: fe80::dd53:f881:d264:94f%18/64
DNS servers: 120.138.98.18, 120.138.96.18
Connectivity IPv4/IPv6: Disconnected


Name: Local Area Connection* 9
Description: Microsoft Wi-Fi Direct Virtual Adapter
Physical address MAC: d6:6a:6a:30:41:c5
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.221.39/16
IPv6 address: fe80::34bf:ebfd:4b71:dd27%15/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity IPv4/IPv6: Disconnected


Name: Local Area Connection* 10
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
Physical address MAC: d4:6a:6a:30:41:c5
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.246.218/16
IPv6 address: fe80::6877:964f:1394:f6da%10/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity IPv4/IPv6: Disconnected


Name: Wi-Fi
Description: Realtek RTL8723DE 802.11b/g/n PCIe Adapter
Physical address MAC: d4:6a:6a:30:41:c5
Status: Operational
Maximum transmission unit: 1500
IPv4 address: 192.168.1.102/24
IPv6 address: fe80::2895:eed7:4508:6ed2%16/64
Default gateway: 192.168.1.1
DNS servers: 120.138.98.18, 120.138.96.18
Connectivity IPv4/IPv6: Disconnected


Name: Bluetooth Network Connection
Description: Bluetooth Device Personal Area Network
Physical address MAC: d4:6a:6a:30:41:c6
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.219.118/16
IPv6 address: fe80::49bb:f20f:952b:db76%13/64
DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
Connectivity IPv4/IPv6: Disconnected

CAN ANYONE HELP I LITERALLY DID ALL THINGS LIKE CMD COMMANDS TO RESET but still wont get the output

:)

 

Unable to access internet

Original Title: Internet access



Hi Greg,

Thank you for posting your query in Microsoft Community.

Appreciate your interest in using Windows 10. I understand the frustration to wait for something and it is taking a long time.

I would suggest you to perform an Internet troubleshooter by following the steps below.

• Click on start and type ‘troubleshooting’ and press enter.
• Click on ‘View all’ on top left corner.
• Select ‘Internet Connections’ in the list and follow the prompts for troubleshooting.

Also, check if the issue persists by connecting to a different network.



Hope the information is helpful. Feel free to write is back for any other assistance with Windows, we’ll be glad to assist you.

 

No internet access

What type of security program/s do/did they have installed? I've seen McAfee and Norton both completely block internet access for no reason. Even after being uninstalled they can sometimes still block internet until you run their clean-up programs.

 

Can't access to internet

Hi Xuan,

Thank you for posting on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving the issue.

Step 1: I suggest you to run the
internet connection troubleshooter by following the steps below and check if the internet issue is resolved.

• 
  Press Windows icon key on the keyboard, type
  Troubleshooting and select the top most search result.
  
• 
  Click on View all from the left side panel of the window.
  
• 
  Select Internet Connections,
  click on Advanced and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  

Step 2: If the issue persist, I suggest you to
uninstall the network adapter
driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Uninstall
  option.
  
• 
  Restart the PC to install the network adapters automatically and check if the changes are effective.
  

Step 3: If the issue persist, I suggest you to
update the network adapter driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Update
  option.
  
• 
  Follow the on-screen instructions.
  

Write back to us for further assistance, we will be happy to assist.

Thank you.