Windows 10: HP 5255 will not print photos

help with my hp5255 all print functions work fine but will not print back and white photos.

:)

 

HP PRINTER MODEL # 5255

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your printer shows offline.

1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?
   

Method 1:


I suggest you refer to the article
Resolving Printer Offline problem using the HP Print and Scan Doctor and perform
the troubleshooting steps mentioned and see if that helps.



Method 2:


I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.

Additional Information:

Change a printer’s status from “offline” to “online”

https://support.microsoft.com/en-us/help/4027988/windows-10-change-a-printers-status-from-offline-to-online



Hope it helps.



Regards,

Zaki

 

Printing a photo on windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

You can use Windows Photo App to print the photos in windows 10.

I suggest you to follow the steps below and check if it helps.

• Press Windows key and type Photos.
• Select the photo.
• Right click on the photo.
• Select print option.
• Then you will be able to print photos.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Printing Photos

Hi,

For us to provide a suitable solution to your concern, we need additional information. Can you answer the questions below?

• Are you printing the photos from your phone directly?
• Did you transfer the photos from your phone to a laptop before printing?
• What are the troubleshooting steps that you've done so far?

Regards.