Windows 10: External HD

External HD is recognized but does not appear in My Computer on Windows 10 PRO system

:)

 

External HD Connection Problem

I have attached an external HD to my computer running Windows 10 and it will not show up in my drive list. The properties shows it as Seagate.ink - what is an ink file and any suggestions as to how I can get it to work?

 

EXTERNAL HD

Hello,

To better assist you with connecting your external Hard Drive to your device, we appreciate it if you can answer the following questions:

• Have you checked the status of the drive in Device Manager?
  
• Have you tried updating the driver?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running Microsoft easy fix by going to this link:

Find and fix problems with devices and hardware.

Looking forward to your response.

 

Bad External HD???

Hi Tom,

The error that you received when trying to connect or access data to an external hard drive can be caused due to the following:

• Corrupted USB driver is unstable or corrupted.
• Important Windows Update is missing.
• USB controllers are corrupted or unstable.
• Your external drive may be entering selective suspend.
• Motherboard needs to update its drivers.

In order for us to troubleshoot your concern, we recommend that you follow the steps provided on this article:
Error: “USB Device not recognized” when you try to access a USB external hard drive.
The article will be able to provide you with the steps that you'll need to perform in order to resolve this issue.

Let us know if you have other questions.