Windows 10: my pc wont wake up from sleep mode

ok so basically when i put my pc into sleep mode when i try to wake it up by clicking the mouse or using the key board the pc wakes up but nothing on the screen happens. when i look at my pc it looks like its turning on and off over and over again but nothing happens. i have to hold the power button to full shut it off so i can turn it back on to fix the problem. at first i thought i had to update bios and drivers but i did and nothing worked i am currently on windows 10 with a core i5 9400 with a gigabyte b360m ds3h motherboard. i have a video of what my pc looks like when i try to turn it back on from sleep mode but i dont know how to upload it.

:)

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Sleep Mode... It won't wake up!

computer wont wake up in Vista

thanks, The problem was that on hitting ESC or any key on the keyboard wont wake up the PC either. This seems to be a common problem with Vista from the posts here.
When I pressed the power button funnily enough, it woke up - then I disabled the mouse ability to wake up as you said. I am not sure what the difference is between hibernate and sleep mode. I pressed start and hit sleep last time, perhaps this time I will try hitting hibernate instead. Mind I shouldnt have to do this then I am manually putting it in hibernate or sleep - isnt it supposed to go into sleep mode itself?
Sometimes I am glad I still have Wndows XP and my other PC hee.

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.