Windows 10: Windows Display Adapter Turning Off / Not Enough Power

I bought a Windows Display Adapter V2 back in February 2020. It has been working great every day in my classroom since I purchased it. Today, as I turned on my projector as I always do, the WDA was not connecting to my computer. The Windows logo would come on and about 10 seconds later, blur to static and turn off. I went to Connect on my Surface 3 and the WDA was not showing up under devices to connect to. I unplugged, replugged, reset... nothing. I plugged it into my surface to update the firmware and as soon as I connected it, it stated that the USB did not have enough power to power the device. I also noticed the device was VERY warm to when holding it. I tried connecting it to a USB adapter, still did not stay on.

:)

 

Power up Display is OFF

Hi Linda,

I will certainly help you with the issue you are experiencing with Power up display of Windows 10.

Before proceeding further, I suggest you to provide the detailed description of the issue, so that we will be able to assist you in better way.

• 
  What is make and model of your computer?
  
• 
  Is your computer up to date?
  

Meanwhile, I suggest you to try the below method and check if it helps.

Please follow below mentioned methods to fix the issue:

Method 1: Create a new power plan.

I suggest you to create a new power plan and check if there is any issues with the current power plan which you are using at present in your system. Follow the below steps sequentially.

• 
  Press Windows key + R, type
  powercfg.cpl in the box and press Enter.
  
• 
  Select current power pan and click on
  Choose when to turn off the display on the left pane.
  
• 
  Select your favorite time to display the screen and click on
  Save changes.
  
• 
  If that does not help, Click on the
  Advanced power plan settings and click on Display on the Window pop up. Expand
  Turn off display after and set as Never.
  

Method 2: Update Display adapter driver.

• 
  Press Windows key + X and click on “Device Manager”.
  
• 
  Expand “Display Adaptor”.
  
• 
  Right click on the driver device and select
  update.
  
• 
  Once update is done, restart the computer.
  

Also you can download the latest updated display driver from the computer manufacturer website.

Please get back to us, if you are still facing issue
with Power up display of Windows 10.

Thank you.

 

Win10 doesn't know my (compatible) display adapter

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you follow the steps below:

Method 1: Run the hardware and devices

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Hardware and Devices. Please provide a password if asked for it and click ok.
  

Method 2: Uninstall and reinstall display adapter.

Follow the steps to update the display adapter:

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand Display Adapter.
  
• 
  Double-click on the Display Adapter.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall the Display adapter from the Manufacturer's Website and see if it helps.
  

Restart the computer and check.
Hope this helps. Please respond if you have further related issues.

Regards,

 

Display driver not supporting and device manager not showing Display adapter option

Hi Maheen,

Thank you for posting in Microsoft Community.

This issue could have occurred due to these reasons:

• Incorrect settings.
• Corrupt or outdated display driver.

Try the steps listed here and check if it helps:

Method 1:

I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

Method 2:

If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

Step 1: Uninstall display driver.

• Right-click on the Start Button and click on
  Device manager.
• Double-click on Display Adapters to expand.
• Right-click on the display adapter driver that is listed and select properties.
• In the window opened, click on drivers tab.
• In the drivers tab, Click on Uninstall option.

Now restart your computer and check, if the problem persists try step 2.

Step 2:

Re-install display driver from the manufacturer website.

Let us know if the issue is resolved or if you need further assistance, we will be glad to help.