Windows 10: Windows doesn't recognize keyboard/mouse coming from monitor USB hub

Hi all,

The setup:

• Dell U3419W
  • Logitech MX Master 3
  • Durgod USB wired keyboard
• Asus TUF Gaming X570-Plus Wifi
  • CPU/RAM/GPU don't matter I don't think
• Windows 10 Home - registered
  • Version: 1909
  • Build: 18363.1110
  • Up to date with all patching/updates/etc

I have the keyboard/mouse receiver plugged into the USB hub on the monitor, and a USB uplink cable connection to the desktop. The PC is ~2 weeks old, with a fresh copy of Windows installed, with all the latest patches/updates, and drivers from Asus/AMD/Logitech/nVidia/etc.

The issue:

About half the time the desktop reboots/comes out of sleep/switch inputs on the monitor, either one or both of the keyboard/mouse are not recognized. I get a Unknown USB Device (Configuration Descriptor Request Failed) error.

At the same time, I have two other machines:

• Laptop that uses USB-C thunderbolt to connect to the monitor - no issues
• Laptop that uses the same exact USB uplink cable to the monitor - no issues
• Everything's been fine for these two since I got the monitor, ~6 months ago

What I've done:

• Unplugged either the keyboard or the mouse from the monitor and plugged back in - most of the time doesn't work
• Monitor:
  • Unplugged the uplink cable and plugged that back it - most of the time doesn't work
  • Tried a different uplink port (there's two on the monitor) - most of the time doesn't work
  • Tried different ports for the keyboard/mouse on the monitor - most of the time doesn't work
• Use a different USB header on the back of the motherboard - most of the time doesn't work
• Plug the mouse/keyboard into the desktop directly - works perfectly every time
• Windows:
  • Disabled "Turn on fast startup" in Power Settings - didn't help
  • Disabled "USB selective suspend setting" in Advanced power options - didn't help
  • Disabled "Allow the computer to turn off this device to save power" under the "Generic USB hub" that belongs to the monitor - didn't help

I'm starting to get really frustrated and curse my decision of going with AMD after being Intel only for my whole life. Any ideas on what I can try to get this to work?

Thanks in advance.

submitted by /u/sesik5
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