Windows 10: Camera and microphone not working on Surface Laptop

The camera and microphone on my surface laptop have stopped working for all apps, including the "camera" app, zoom, Facebook messenger etc. Previously I had an issue with Facebook messenger where the solution was to disable the IR camera. I couldn't use Face ID but at least chrome could use the camera!


Since then, and I assume since an update, the camera won't work for any apps. I have allowed all the permissions, both in Windows settings and the apps settings. I have tried updating/uninstalling drivers and all the steps on this page: https://support.microsoft.com/en-us/help/13753/windows-10-camera-does-not-work


Any advice would be greatly appreciated.

:)

 

Camera and Microphone Privacy

Hi Moustafa,

This issue occurs due to permission issue, driver issue, license for an app is out of sync with the license installed on the computer or if the app is not updated. To give permission to Camera and Microphone app, you may follow
these steps:

• Go to Settings.
• Select Privacy.
• Look for Camera, make sure that “Let apps use my camera” is turned On. You may choose the apps that can use your camera as well.
• Go back to Privacy and select Microphone, make sure that “Let apps use my microphone” is turned On. You may choose the apps that can use your microphone as well.
  

If the issue persists, we would suggest that you check out this
link. This will provide you troubleshooting steps regarding Camera and Microphone issues.

Feel free to contact us if you have further inquiries.

 

camera n microphone not working all of a sudden

Hi,

To assist you better with your camera and microphone not working, we need the following information:

• What device are you using when trying to use your camera and microphone?
• What is the exact error message?

You may want to check possible troubleshooting steps
here.

Let us know how it goes.

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!