Windows 10: Restoring a purchased game

Hi,


I purchased tabs on 29th Jan and I have had to format the computer, I have tried to reinstall the game but it just asks me to buy it again.


How do I redownload a purchase?


Thanks in advance

:)

 

How to restore in-app purchases?

Hi Tracy,

Let's get this issue sorted. To better assist you in restoring your in-app purchases, we would like to know the following information:

• What is the name of the game that you are playing?
• Have you tried reinstalling the game using the same Microsoft account?
• Are you able to restore your game progress?
• Which type of in-app purchase have you made in the game? (Premium service, in-game currency, etc.)

Looking forward to your reply.

 

games (in game purchases)

Hi James,

Sorry for the inconvenience caused to you.

I suggest you to follow the below steps and check if it helps.

• Open Internet Explorer and click on Tools.
• Select Internet Options and go to Advanced
  tab
• Uncheck Do not save encrypted pages to disk and click
  OK.
• Now check if you are able to make the purchase.

Hope this helps. Keep us updated with the status of the issue to continue assisting you further.

Thank you.

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.