Windows 10: my surface book 2 keeps turning after i shut it down

Discus and support my surface book 2 keeps turning after i shut it down in Windows 10 Performance & Maintenance to solve the problem; my surface book 2 keeps turning on as soon as I shut it down. Im not too sure why. Even when the battery is gone it attempts to restart the laptop but... Discussion in 'Windows 10 Performance & Maintenance' started by Timothy JoshTan, Dec 3, 2020.

  1. TIMOTHY JOSHTAN
    Timothy JoshTan Win User

    my surface book 2 keeps turning after i shut it down


    my surface book 2 keeps turning on as soon as I shut it down. Im not too sure why. Even when the battery is gone it attempts to restart the laptop but eventually shuts down and turns on again non stop. Ive tried to turn off fast start up and tried to remove corrupt files but it still isnt working. Can anyone help?

    :)
     
    Timothy JoshTan, Dec 3, 2020
    #1
  2. BRINK
    Brink Win User

    New Update for Surface Book 2 on Windows 10 April 2018 v1803 - May 9 Surface

    Source: Update for Surface Book 2 (09 May 2018) Surface

    See also: https://support.microsoft.com/en-us/help/4055398
     
    Brink, Dec 3, 2020
    #2
  3. BRINK
    Brink Win User
    New Surface Book 2 firmware versions for Windows 10 - Oct. 11

    Source: https://support.microsoft.com/en-us/...update-history
     
    Brink, Dec 3, 2020
    #3
  4. SHAWN
    Shawn Win User

    my surface book 2 keeps turning after i shut it down

    Surface Book battery drain while turned off

    As the title describes, it happened this morning after charging it the night before to 100%, I disconnected the power source and had it on for a few minutes then turned if off. About nine hours later, I turn it one (without power chord) and it was at 33%!!

    I ran a powecfg report and the cycles (~100) and watts seem normal.
    I ran a sleep study and it showed a "abnormal shutdown" around the time I turned it on. Info is below.

    The system is up to date per its own autoupdater.

    Any suggestions?

    Time before the event (power report)


    my surface book 2 keeps turning after i shut it down [​IMG]



    (sleep report):

    my surface book 2 keeps turning after i shut it down [​IMG]


    Details of the event:


    my surface book 2 keeps turning after i shut it down [​IMG]


    thank you,

    Surface Book
    i5, 8Gb, Nvidia
     
    Shawn, Dec 3, 2020
    #4
Thema:

my surface book 2 keeps turning after i shut it down

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