Windows 10: Surface Pro 7. Windows and camera issues.

Discus and support Surface Pro 7. Windows and camera issues. in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello! I recently purchased a Surface Pro 7 i3, 4GB RAM, 128GB SSD. Immediately after the first start, Windows began to update everything that could... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by DeleryDelery, Jan 16, 2021.

  1. DELERYDELERY
    DeleryDelery Win User

    Surface Pro 7. Windows and camera issues.


    Hello!

    I recently purchased a Surface Pro 7 i3, 4GB RAM, 128GB SSD. Immediately after the first start, Windows began to update everything that could be updated. When the updates were completed, I ran into two problems. 1 Windows Hello sometimes cannot start the camera or it takes a relatively long time to start the camera, about 5 seconds. After this error, the camera does not work and I see a green screen in the camera application. This also causes the settings app to freeze when you click on "improve recognition" in Windows Hello. The problem only disappears after a reboot. 2 The system sometimes freezes. This can last for a few seconds, but sometimes the system freezes completely and only a reboot helps. I saw BSOD "machine_check_exception" several times. At the moment, I have tried windows recovery and even installed version 1909 from an old bootable flash drive. After that, the cases of errors became less frequent, but did not stop completely. Also I did a memory scan, tried different versions of GPU drivers. Here is a link to some windows diagnostic data, hopefully this will help diagnose:


    https://drive.google.com/file/d/1qxO3dot7_TRJlCm-8aKhOcwhlsZKgVZk/view?usp=sharing


    Any ideas?


    Regrds,

    Valery

    :)
     
    DeleryDelery, Jan 16, 2021
    #1
  2. BRINK
    Brink Win User

    New Surface Pro 7 Drivers and Firmware for Windows 10 - January 30

    Source: https://support.microsoft.com/en-us/...update-history

    Manual download: Surface Pro 7 Drivers and Firmware
     
    Brink, Jan 16, 2021
    #2
  3. COMP GURU
    Comp guru Win User
    SURFACE PRO 7 CAMERA

    How does 1 update surface pro 7 camera and sound drivers?
     
    Comp guru, Jan 16, 2021
    #3
  4. BRINK
    Brink Win User

    Surface Pro 7. Windows and camera issues.

    New Surface Pro 7 Drivers and Firmware for Windows 10 - Sept. 29

    Source: https://support.microsoft.com/en-us/...update-history

    Manual download: https://www.microsoft.com/en-us/down...aspx?id=100419
     
    Brink, Jan 16, 2021
    #4
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Surface Pro 7. Windows and camera issues.

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