Windows 10: Bluetooth disconnects second monitor

I have a second monitor that connects to my laptop through an HDMI cable. The second monitor will randomly disconnect and reconnect whenever I try to play audio using a Bluetooth earpiece. I am very certain it has to do with an issue where Bluetooth is drawing power away from HDMI as I have had this problem before and resolved it from a solution online. However, I recently had to reset my windows and thus also lost whatever settings I had before, now the issue has resurfaced and I can't find the previous solution

:)

 

Windows 10 does not recognise second monitor

Hi Raffaele,

For us to sort out this problem with your dual monitors, we'd like to gather more information about what happened so we can address the issue appropriately. Below are a few questions we'd like to ask:

• Does the monitor on the laptop work if you disconnect the other monitor?
• Is the second monitor connected to the laptop using a DVI, HDMI, or DisplayPort cable?

While waiting for your feedback, we suggest that you disconnect the second monitor from the laptop and check if its own monitor is working. If not, restart the laptop and check again.

Update us with the result.

Regards.

 

Windows 10 does not recognise second monitor

• Does the monitor on the laptop work if you disconnect the other monitor?
  • No. It only works if I disable the driver so that it reverts to the Basic Microsoft driver. But then it will not connect to the external monitor.
  • Driver details for Intel(R) HD Graphics 520
    • Driver version: 21.20.16.4505
    • Driver date: 19/08/2016
  • 
    I also tried to update this driver to no avail so I rolled it back.
    
• Is the second monitor connected to the laptop using a DVI, HDMI, or DisplayPort cable?
  • It is connected via an HDMI cable.
• 
  Is it possible that the update/roll back process left remnants of the program in the Registry etc and these are interacting in a way to stop the proper functioning the graphics? Just a thought. When I did the update it asked me if I wanted it installed in
  the existing drivers folder? I said yes. Was this the right thing to do?
  
• When I disconnected the screen as you asked the laptop display remained blank. Restarting had no effect. As I said above, at the moment the only way I can activate the laptop display is disable the Intel driver and revert to the Microsoft Basic Driver but
  then I can't connect to the external screen.
  

 

Second monitor screen resolution problem

Hi,

For us to properly isolate the issue with your second monitor screen resolution, we would like to know the following:

• 
  Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
  
• 
  When did the issue first begin?
  
• 
  To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

In the meantime, we suggest that you try resetting your monitor settings, and check if the issue still persists. You may refer to your monitor on how to reset it.

We look forward to your response.