Windows 10: Cannot browse or go to normal startup screen

I’m doing my own thing when my avast antivirus alerts me that it had successfully trapped a malware from a suspicous looking program. So, I look in the Task Manager that this “SAntivirus” was the problem, I cannot end its task for some reason I don’t know. I check its property location and see one of its program says “SAntivirus Uninstaller” to which I run it, it asks me to restart my computer and I confirm. It also had an alias name “a n t i v i r u s s e r v i c e”, too. Then three seconds later, my screen pops back up and says “Choose your keyboard layout” and shows a list of keyboard layout then I click U.S. as my default. It takes me to a screen that says “Choose an option” and the list I can choose from is “Troubleshoot” and “Turn off your PC”. The turn off your pc just literally turns off my pc. In the “Troubleshoot” area, I can see two options, “Recovery Manager” and “Advanced options”. Advanced Options have 6 choices and Recovery Manager has 4 choices to choose from that I have taken a picture for both. I want to return my PC back to normal, but I don’t have any backup and don’t know what to do. Please do help me as soon as possible!!!

:)

 

cannot return to normal startup in MSCONFIG after running it in diagnostic startup.

Hi Gary,

Thank you for posting your query in Microsoft Community.

I understand you are not able to boot to in normal mode. Sorry for the inconvenience this has caused.

Did you follow the below steps to enable the Normal startup?

• Press Windows + R keys from the Keyboard.
• Type msconfig and hit Enter.
• Click on the General tab.
• Select the Normal startup option.
• Click on Apply and Ok.
• Restart the system and check.

If yes, you may follow the below steps to check if the computer boots to selective startup:

• Press Windows + R keys from the Keyboard.
• Type msconfig and hit Enter.
• Select the General tab.
• Select the Selective startup option, check the box for load startup services, load startup items, use original boot configuration will be enabled.
• Restart the computer.

If it boots successfully to selective startup then you can boot to normal startup from selective startup.

Please check the above scenario and get back with the results.

Thank you.

 

Can't get GPU-Z to start with Windows 8.1 startup

I'm not sure how to do that. Could you list the steps for a noob?

 

Error: "Clearing browsing data" on startup of the system in Windows 10

Hi,

Do not worry we will help you with this issue.

Provide us with additional information to assist you better further:

• Have you installed any third-party browser software of your computer?
• What is the complete error message/ error code of this issue?

Step 1: Now to troubleshoot this issue, I suggest you to lace the computer in Safe Mode with Networking and check.

Refer: Start your PC in safe mode in Windows 10


If the issue persists,

Step 2: I suggest you to test the issue by placing the computer in a Clean Boot state helps in eliminating software conflicts.

Disclaimer: Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

Note: After troubleshooting, refer to the section “How to reset the computer to start as usual after troubleshooting with
Clean Boot” to return the computer to a
Normal startup mode.

Step 3: Follow the below steps to
place the computer in normal mode.

• Press Windows + R keys to open Run
  command.
• Type msconfig and press Enter.
• In the System Configuration window, click on
  General tab.
• Select Start-up selection as Normal startup, click on
  Apply and Ok.
• Follow onscreen instructions.

Hope it helps. Get back to us with an updated status of clearing browsing data error
for further assistance.

Thank you.